Tourism - Travel Services Management
Program Overview
Make a career out of your love of travel, exploration and adventure! Humber’s Tourism - Travel Services Management diploma program will provide you with the experience and skills you need to thrive in this exciting industry both at home and abroad.
Our program provides dynamic experiential learning balanced with an academic curriculum that adapts to ever-evolving tourism industry-specific skills and technological needs. Paying attention to what the industry and our partners require ensures that our sought-after graduates are ready to meet the demands of the modern workplace.
During your four semesters of study you:
- benefit from Humber’s affiliation with international educational institutions providing student exchange programs and semester or summer abroad studying opportunities
- complete an industry placement, applying acquired tourism knowledge to real-world situations and gaining valuable work experience
- learn from well-connected faculty who teach with passion and innovation, enhancing your critical thinking, creative problem solving, and communication/presentation skills while using current case-study examples
- network with industry professionals and alumni during guest lectures and events
- participate in local field trips allowing for hands-on exploration of a variety of tourism and travel products and adventures
- strengthen your resume with desirable industry-relevant certifications including TICO (Travel Industry Council of Ontario) and CLIA (Cruise Lines International Association) accreditation
Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.
Semester 3 |
|---|
| BFIN 250: Business Finance |
| HRT 218: Effective Leadership and Human Resources |
| TRAV 155: The Tour Industry |
| TRAV 219: Marketing Tourism Product |
| Required 2 from the following courses |
| HRT 287: Meetings, Incentives and Corporate Events |
| TRAV 227: Tour Guiding |
| TRAV 272: Sustainable Tourism |
| TRAV 276: Entrepreneurship in Tourism |
| Select 1 from the following courses |
| GNED : General Elective |
Upon successful completion of the program, a graduate will:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
- Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
- Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
- Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Work Placement
In the fourth semester, students participate in a comprehensive unpaid work placement. Opportunities include positions with airlines, retail travel agencies, tour operators and destination management companies.
Work experience allows students to apply in-class knowledge and skills to real tourism industry scenarios which helps prepare them for their future careers. Our internship co-ordinator provides direction and assistance to secure a placement.
The Humber Advantage
Humber’s program is recognized by the industry as the leader in tourism education and more than 300 partners/employers seek out our students as their first choice candidates. Some of the industry partners for this program include Nolitours, Transat Holidays, Air Transat, Jonview Canada, Air Canada Vacations, Kensington Tours, American Express, Sears Travel, Cruise Professionals, Sunquest, Red Tag Vacations, Trafalgar Tours, Sunwing Vacations, Sell Off Vacations, G Adventures, Contiki Travel, Merit Travel, CIT Tours, Goway, Westjet and many independent travel agencies, tour operators and destination management companies.
As part of our partnership with Baxter Travel Media, a competition was launched to find the Baxter Student Ambassador. The Baxter Student Ambassador Program started exclusively with Humber and was extended to colleges and universities across Canada.
Now in its fourth year, The Young Travel Professionals (YTP) have developed an exclusive partnership with Humber College culminating in an event in which young professionals in the travel industry network with current students. The program is a great avenue for students to develop connections with current young players in the tourism industry.
Unique Learning Opportunities
Humber Tourism - Travel Services Managment students have the opportunity to experience many unique, international learning opportunities through study abroad as well as their Trip Planning class. Seven Humber students recently travelled to Uganda to learn about sustainable tourism and conduct field research. In recent years, trip planning students have visited numerous exciting destinations including Portugal, Costa Rica Spain and Mexico. Each year a new, international destination is selected and visited by the class!
The Humber Experience
Watch the video to hear what our students have to say about the program and the potential of a career in the travel industry.
Watch the video to see the Longo Faculty of Business International students learn to swim in memory of Satvir Singh.
Watch the video to watch our students connect with Travel Industry Professionals in an exclusive event with YTP (Young Travel Professionals).
Study Abroad
Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this optional program. This experience is subject to eligibility standards and an application process.
Current opportunities include:
Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Humber College’s affiliation with international educational institutions promotes student exchange programs providing both semester and summer abroad studying opportunities. Please note additional fees apply and participation is subject to availability and meeting eligibility requirements.
Your Career
Our program is the launching pad to an exciting career in one of the world’s largest, most dynamic and resilient industries.
Our multi-faceted tourism graduates possess a broad base of business acumen as well as sought after soft skills ensuring a strong understanding of financial accounting, customer service, marketing strategies, sales techniques and the latest industry-specific technology required to succeed.
Graduates are hired by Canadian and international employers for positions in:
- cruise lines and airline operations
- customer service and reservations
- destination management
- niche and corporate travel
- product planning and development
- sales and marketing
- tour conducting
- wholesale and (online) leisure retail operators
Professional Accreditations & Recognition
Certification Opportunities
Qualified students have the opportunity to earn the following certifications as part of the program:
- Travel Industry Standards Certification (TICO)
- Cruise Line International Association (CLIA) Certified Cruise Counsellor (CCC)
- Accessibility for Ontarians with Disabilities Act (AODA)
Membership Opportunities
Graduates may apply to become members of the following:
- Tourism Industry Association of Canada (TICO)
- Cruise Lines International Association (CLIA)
- Adventure Travel Trade Association (ATTA)
Additional requirements may apply.
Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Humber Students Benefit from Five Centres of Innovation (COIs)
The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.
About the COIsNews Feed
Taste Testing and Web Design: A Collaborative Project Between Baking and Pastry Arts and Digital Business Management Students
Tue, March 14, 2023
Digital Business Management students worked with Baking and Pastry Arts Management students on a collaborative project to develop a Café Reviews blog.
From the Coliseum to the Slopes: International Students Take on the Canadian Winter
Mon, March 13, 2023
This winter marked the first time many international partnership program students experienced a Canadian winter.
FGF Brands Shares Recipe for a Great Career with Students
Mon, March 06, 2023
Talent Acquisition Coordinators Mahtash and Sam from FGF Brands were welcomed by the Work-Integrated Learning (WIL) Centre on February 6th to share Summer 2023 student opportunities.
Humber Teams Win First and Second Place in Event Industry Student Competition
Tue, February 28, 2023
First-year Event Management diploma and postgraduate level students participated in an Event Industry Student Competition sponsored by Meeting Professionals International (MPI).
Event Management Field Trip Fosters Hands-on Learning Experience
Mon, February 27, 2023
Hospitality - Event Management students spent the day at three event-based companies for an industry field trip.
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