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Tourism - Travel Services Management

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Program Code: TT211 Credential: Diploma Program Length: 4 semesters
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Program Overview

Make a career out of your love of travel, exploration and adventure! Humber’s Tourism - Travel Services Management diploma program will provide you with the experience and skills you need to thrive in this exciting industry both at home and abroad.

Our program provides dynamic experiential learning balanced with an academic curriculum that adapts to ever-evolving tourism industry-specific skills and technological needs. Paying attention to what the industry and our partners require ensures that our sought-after graduates are ready to meet the demands of the modern workplace.

During your four semesters of study you:

  • benefit from Humber’s affiliation with international educational institutions providing student exchange programs and semester or summer abroad studying opportunities
  • complete an industry placement, applying acquired tourism knowledge to real-world situations and gaining valuable work experience
  • learn from well-connected faculty who teach with passion and innovation, enhancing your critical thinking, creative problem solving, and communication/presentation skills while using current case-study examples
  • network with industry professionals and alumni during guest lectures and events
  • participate in local field trips allowing for hands-on exploration of a variety of tourism and travel products and adventures
  • strengthen your resume with desirable industry-relevant certifications including TICO (Travel Industry Council of Ontario) and CLIA (Cruise Lines International Association) accreditation

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
  4. Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
  6. Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
  7. Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In the fourth semester, students participate in a comprehensive unpaid work placement. Opportunities include positions with airlines, retail travel agencies, tour operators and destination management companies.

Work experience allows students to apply in-class knowledge and skills to real tourism industry scenarios which helps prepare them for their future careers. Our internship co-ordinator provides direction and assistance to secure a placement.

Humber’s program is recognized by the industry as the leader in tourism education and more than 300 partners/employers seek out our students as their first choice candidates. Some of the industry partners for this program include Nolitours, Transat Holidays, Air Transat, Jonview Canada, Air Canada Vacations, Kensington Tours, American Express, Sears Travel, Cruise Professionals, Sunquest, Red Tag Vacations, Trafalgar Tours, Sunwing Vacations, Sell Off Vacations, G Adventures, Contiki Travel, Merit Travel, CIT Tours, Goway, Westjet and many independent travel agencies, tour operators and destination management companies.

sunwing logo

isx logo

globus logo

kensington logo

quark logo

tully luxury logo

goway logo

As part of our partnership with Baxter Travel Media, a competition was launched to find the Baxter Student Ambassador. The Baxter Student Ambassador Program started exclusively with Humber and was extended to colleges and universities across Canada.

Now in its fourth year, The Young Travel Professionals (YTP) have developed an exclusive partnership with Humber College culminating in an event in which young professionals in the travel industry network with current students. The program is a great avenue for students to develop connections with current young players in the tourism industry.

Unique Learning Opportunities

Humber Tourism - Travel Services Managment students have the opportunity to experience many unique, international learning opportunities through study abroad as well as their Trip Planning class. Seven Humber students recently travelled to Uganda to learn about sustainable tourism and conduct field research. In recent years, trip planning students have visited numerous exciting destinations including Portugal, Costa Rica Spain and Mexico. Each year a new, international destination is selected and visited by the class!

Global Business Travel Association Conference Video

Watch the video to see our students at the Global Business Travel Association Conference.

Travel Services Management video

Watch the video to hear what our students have to say about the program and the potential of a career in the travel industry.

video swimming

Watch the video to see the Longo Faculty of Business International students learn to swim in memory of Satvir Singh.

tourism video 2

Watch the video to watch our students connect with Travel Industry Professionals in an exclusive event with YTP (Young Travel Professionals).

Tourism Rendez-Vous

Watch the video to take a tour with Humber students and Rendezvous Canada to Niagara Falls!

Peru Video

Watch the video to see our students hike the quarry trek to Machu Picchu.

Study Abroad

Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this optional program. This experience is subject to eligibility standards and an application process.

Current opportunities include:

Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Humber College’s affiliation with international educational institutions promotes student exchange programs providing both semester and summer abroad studying opportunities. Please note additional fees apply and participation is subject to availability and meeting eligibility requirements.

Your Career

Our program is the launching pad to an exciting career in one of the world’s largest, most dynamic and resilient industries.

Our multi-faceted tourism graduates possess a broad base of business acumen as well as sought after soft skills ensuring a strong understanding of financial accounting, customer service, marketing strategies, sales techniques and the latest industry-specific technology required to succeed.

Graduates are hired by Canadian and international employers for positions in:

  • cruise lines and airline operations
  • customer service and reservations
  • destination management
  • niche and corporate travel
  • product planning and development
  • sales and marketing
  • tour conducting
  • wholesale and (online) leisure retail operators

Professional Accreditations & Recognition

Certification Opportunities

Qualified students have the opportunity to earn the following certifications as part of the program:

  • Travel Industry Standards Certification (TICO)
  • Cruise Line International Association (CLIA) Certified Cruise Counsellor (CCC)
  • Accessibility for Ontarians with Disabilities Act (AODA)

Membership Opportunities

Graduates may apply to become members of the following:

  • Tourism Industry Association of Canada (TICO)
  • Cruise Lines International Association (CLIA)
  • Adventure Travel Trade Association (ATTA)

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
January 2023 North Open
Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
September 2023 North Open
January 2024 North Opening Soon
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
January 2023 North Open
Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
September 2023 North Open
January 2024 North Opening Soon

News Feed

KEA Charette in Denmark

KEA Charette in Denmark

Thu, November 24, 2022

A cohort of 7 students representing all Humber’s faculties depart from Toronto to Copenhagen, Denmark to participate in the KEA Charette 2022.

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Baking and Pastry Management Students and Faculty Collaborate on an Innovative Chocolate Showpiece

Baking and Pastry Management Students and Faculty Collaborate on an Innovative Chocolate Showpiece

Thu, November 24, 2022

Students and Faculty from the Baking and Pastry Arts Management program recently collaborated with Animation and Design students and faculty from Media and Creative Arts.

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Hospitality – Hotel & Restaurant Operations Management Students Solve Challenges

Hospitality – Hotel & Restaurant Operations Management Students Solve Challenges

Thu, October 27, 2022

As the hospitality industry has been one of the hardest-hit sectors during the pandemic, operators have had to pivot to address challenges as business ramps up quickly.

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Student Mobility Within the Longo Faculty of Business

Student Mobility Within the Longo Faculty of Business

Wed, October 26, 2022

In fall 2022, Humber welcomed 43 international exchange students to Humber, and in winter 2023, 11 will be sent on exchange to other universities.

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Partnership Programs Within the Longo Faculty of Business

Partnership Programs Within the Longo Faculty of Business

Wed, October 26, 2022

This past summer 44 Ningbo students arrived in Toronto where they will study at Humber for the 2022-2023 academic year. In addition, Longo Faculty of Business welcomed back students from NKUNT.

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No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent) 
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Fees

The 2022-2023 fee for two semesters was:

  • domestic: $3,760.06
  • international: $16,394.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $500 – textbooks and study materials (for one semester).

Approximately $100 – Eco Adventure Experiential Trip (Semester 3).

$50 – course-related field trips (per semester) - TBD.

Additional fees apply for optional travel opportunities.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.

View Transfer Out Opportunities from this program  

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

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Contact Information

Christel Kuiper, program co-ordinator
416.675.6622 ext. 5466
christel.kuiper@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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