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Tourism - Travel Services Management

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Program Code: TT211 Credential: Diploma Program Length: 4 semesters Program and course details can be viewed on Current Student Resources  
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Program Overview

Make a career out of your love of travel, exploration and adventure! Humber’s Tourism - Travel Services Management diploma program will provide you with the experience and skills you need to thrive in this exciting industry both at home and abroad,

Our program provides dynamic experiential learning balanced with an academic curriculum that adapts to ever-evolving tourism industry-specific desired skills and technological needs. Paying attention to what the industry and our partners require ensures that our sought-after graduates are ready to meet the demands of the modern workplace.

During your four semesters of study you can:

  • participate in local field trips allowing for hands-on exploration of a variety of tourism and travel products and adventures
  • network with industry professionals and alumni during guest lectures and events
  • complete an industry placement, applying acquired tourism knowledge to real-world situations and gaining valuable work experience
  • benefit from Humber’s affiliation with international educational institutions providing student exchange programs and semester or summer abroad studying opportunities
  • strengthen your resume with desirable industry-relevant certifications including TICO (Travel Industry Council of Ontario) and CLIA (Cruise Lines International Association) accreditation
  • learn from well-connected faculty who teach with passion and innovation, enhancing your critical thinking, creative problem solving, and communication/presentation skills while using current case-study examples

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
  4. Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
  6. Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
  7. Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
  9. Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In fourth semester, students participate in a comprehensive unpaid work placement. Opportunities include positions with airlines, retail travel agencies, tour operators and destination management companies.

Work experience allows students to apply gained in-class knowledge and skills to real tourism industry scenarios which helps prepare them for their future careers. Our internship co-ordinator provides direction and assistance to secure a placement.

Humber’s program is recognized by the industry as the leader in tourism education and more than 300 partners/employers seek out our students as their first choice candidates. Some of the industry partners for this program include Nolitours, Transat Holidays, Air Transat, Jonview Canada, Air Canada Vacations, Kensington Tours, American Express, Sears Travel, Cruise Professionals, Sunquest, Red Tag Vacations, Trafalgar Tours, Sunwing Vacations, Sell Off Vacations, G Adventures, Contiki Travel, Merit Travel, CIT Tours, Goway, Westjet and many independent travel agencies, tour operators and destination management companies.

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As part of our partnership with Baxter Travel Media, a competition was launched to find the Baxter Student Ambassador. The Baxter Student Ambassador Program started exclusively with Humber and was extended to colleges and universities across Canada.

Now in its fourth year, The Young Travel Professionals (YTP) have developed an exclusive partnership with Humber College culminating in an event in which young professionals in the travel industry network with current students. The program is a great avenue for students to develop connections with current young players in the tourism industry.

Unique Learning Opportunities

Humber Tourism - Travel Services Managment students have the opportunity to experience many unique, international learning opportunities through study abroad as well as their Trip Planning class. Seven Humber students recently travelled to Uganda to learn about sustainable tourism and conduct field research. In recent years, trip planning students have visited numerous exciting destinations including Portugal, Costa Rica Spain and Mexico. Each year a new, international destination is selected and visited by the class!

Global Business Travel Association Conference Video

Watch the video to see our students at the Global Business Travel Association Conference.

Travel Services Management video

Watch the video to hear what our students have to say about the program and the potential of a career in the travel industry.

video swimming

Watch the video to see the Faculty of Business International students learn to swim in memory of Satvir Singh.

tourism video 2

Watch the video to watch our students connect with Travel Industry Professionals in an exclusive event with YTP (Young Travel Professionals).

Tourism Rendez-Vous

Watch the video to take a tour with Humber students and Rendezvous Canada to Niagara Falls!

Peru Video

Watch the video to see our students hike the quarry trek to Machu Picchu.

Study Abroad

Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this optional program. This experience is subject to eligibility standards and an application process.

Current opportunities include:

Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Humber College’s affiliation with international educational institutions promotes student exchange programs providing both semester and summer abroad studying opportunities. Please note additional fees apply and participation is subject to availability and meeting eligibility requirements.

Your Career

Our program is the launching pad to an exciting career in one of the world’s largest, most dynamic and resilient industries.

Our multi-faceted tourism graduates possess a broad base of business acumen as well as sought after soft skills ensuring a strong understanding of financial accounting, customer service, marketing strategies, sales techniques and the latest industry-specific technology required to succeed.

Graduates are hired by Canadian and international employers for positions in:

  • cruise lines and airline operations
  • customer service and reservations
  • destination management
  • niche and corporate travel
  • product planning and development
  • sales and marketing
  • tour conducting
  • wholesale and (online) leisure retail operators

Professional Accreditations & Recognition

Provincial/National Certifications

Qualified students have the opportunity to earn the following provincial/national certifications:

  • Travel Industry Standards Certification (TICO)
  • Cruise Line International Association (CLIA) Certified Cruise Counsellor (CCC)
  • Accessibility for Ontarians with Disabilities Act (AODA)

Industry designations/certifications may require further courses, additional exams, related work experience and additional fees to qualify.

The Association of Canadian Travel Agents (ACTA)

This program is endorsed by The Association of Canadian Travel Agents (ACTA) and received a five-star endorsement from the Travel Industry Standards Certification (TICO).

Humber is a member of:

  • Cruise Lines International Association (CLIA)
  • Association of Canadian Travel Agencies (ACTA)
  • International Society of Travel and Tourism Educators (ISTTE)
  • Adventure Travel Trade Associations (ATTA)
  • Tour Industry Association of Ontario (TIAO)

The program is associated with:

  • Tourism Industry Association of Ontario (TIAO)
  • Adventure Travel Trade Association (ATTA)
  • SKAL International – Travel Professionals Organization
  • Young Travel Professionals (YTP)

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Related Programs

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Hospitality and Tourism Management, Bachelor of Commerce

Credential: Honours Degree
Length: 8 semesters

Program Availability

START DATE LOCATION STATUS
September 2021 North Closed
January 2022 North Open
September 2022 North Opening Soon
START DATE LOCATION STATUS
September 2021 North Closed
January 2022 North Open
September 2022 North Opening Soon

Hospitality & Tourism Success Stories

Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tue, June 08, 2021

My placement helped me a lot to learn and gain knowledge about the travel industry.

Read More
Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tue, June 08, 2021

This placement helped me better understand my field by always looking at the positive side of things.

Read More
Tourism/Travel Student Enjoys Cultural Experience In International Internship

Tourism/Travel Student Enjoys Cultural Experience In International Internship

Tue, June 08, 2021

As an intern, I have been able to get exposure to travel company management operations and the decision-making process.

Read More

No news at this time.

Faculty of Business Events

Global Learning Collective Virtual WIL Information Session

Global Learning Collective Virtual WIL Information Session

Humber

Thu, July 22, 2021
Online

Join us to learn about the exciting virtual Work Integrated Learning opportunities available with the Global Learning Collective!

RSVP/REGISTER NOW  

Faculty of Business News

Global Learning Collective (GLC) Virtual WIL Information Session

Global Learning Collective (GLC) Virtual WIL Information Session

Fri, August 13, 2021

The Work Integrated Learning Centre has once again collaborated with the Global Learning Collective (GLC) to offer exciting global virtual WIL opportunities in the Fall 2021 semester.

Read More
One Hundred and Nine Students Tune Into WIL Hosted Event with a CEO and Business Coach

One Hundred and Nine Students Tune Into WIL Hosted Event with a CEO and Business Coach

Wed, June 09, 2021

On May 26th, the Work-Integrated Learning (WIL) centre hosted Tammy Defoe as a guest speaker with one hundred and nine students in attendance.

Read More
WIL Centre team member attends the Brampton Board of Trade - 2021 Business Excellence Awards Gala

WIL Centre team member attends the Brampton Board of Trade - 2021 Business Excellence Awards Gala

Wed, June 09, 2021

Brampton is home to some of the most dynamic businesses in Canada.

Read More

No news at this time.

Program News

Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tue, June 08, 2021

My placement helped me a lot to learn and gain knowledge about the travel industry.

Read More
Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tue, June 08, 2021

This placement helped me better understand my field by always looking at the positive side of things.

Read More
Tourism/Travel Student Enjoys Cultural Experience In International Internship

Tourism/Travel Student Enjoys Cultural Experience In International Internship

Tue, June 08, 2021

As an intern, I have been able to get exposure to travel company management operations and the decision-making process.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent) 
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Fees

The 2021-2022 fee for two semesters was:

  • domestic: $3,820.14
  • international: $16,414.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $500 – textbooks and study materials (per semester).

Approximately $100 – Eco Adventure Experiential Trip (Semester 3).

$50 – course-related field trips (per semester) - TBD.

Additional fees apply for optional travel opportunities.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

TO A PARTNER INSTITUTION

BA (Hons) International Hospitality Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

BA (Hons) International Tourism Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

BA (Hons) Events Management

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

Bachelor of Applied Management

Graduates of any two-year diploma program at Humber Institute of Technology & Advanced Learning, who have attained a cumulative grade point average of 70% or greater will be eligible to enter year three of the four-year Bachelor of Applied Management (BAM) at the University of New Brunswick, Saint John. 

Depending on the diploma program, students may be exempted from study in certain courses and therefore, requested to take alternate courses offered by the Faculty of Business. 

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

For more information please contact: admissions@unb.ca.

Bachelor of Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

If you still have questions, reach out to the transfer admissions team at info@davenport.edu or 1.800.686.1600

BBA Marketing

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

If you still have questions, reach out to the transfer admissions team at info@davenport.edu or 1.800.686.1600

Honours Bachelor of Commerce - Business Management

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Commerce – Business Management with entry into Semester 5, Year 3 of the program.

Admissions:

Unless otherwise specified, all applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%). 

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Honours Bachelor of Interdisciplinary Studies

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Interdisciplinary Studies with entry into Semester 4, Year 2 of the program.    

Admissions:

All applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%).

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Law LLB

Humber students who have successfully completed a Diploma or Advanced Diploma in any field at Humber College and meet the requirements, will be considered for admission into the University of Gloucestershire's Bachelor of Law LLB program. 

International students should demonstrate and must provide evidence that they have attained a level of English equivalent to IELTS 6.5 overall with a minimum of 6.0 in writing. Alternative acceptable English Language qualifications can be found at: www.glos.ac.uk/study/international

Students will be expected to attend an Academic Induction preceding entry to the program. Students admitted to the UoG program will pay the appropriate annual tuition fee rate. The definitive fees will be those published here: http://www.glos.ac.uk/international

Students admitted to UoG from Humber will be eligible to receive the international bursary. This award, and its ruling terms and conditions, is subject to change on an annual basis. For September 2020/January 2021 entry, the applicable bursary is £3,000, and will be automatically applied against tuition for successful applicants from Humber. Please note that the bursary is only available to students who are studying full-time at the UoG on campus in the UK, and completing a full degree (not available for distance learning or master's stage students).

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact us for more information:

Shandin Rickard-Hughes
International Marketing & Student Recruitment Manager, Americas
srickardhughes@glos.ac.uk

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

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Contact Information

Christel Kuiper, program co-ordinator
416.675.6622 ext. 5466
christel.kuiper@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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