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Tourism - Travel Services Management

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Program Code: TT211 Credential: Diploma Program Length: 4 semesters Delivery Mode (Fall 2020)  : Online Current Students can view program and course details at Current Student Resources  
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Program Overview

Humber’s Tourism – Travel Services Management diploma program is ideal for those who possess a genuine love of travel, exploration and adventure. The program will provide you with the experience you need to excel in this exciting industry including areas such as:

  • tour operations
  • travel agencies
  • tourist boards
  • adventure and eco travel
  • cruise lines, airlines
  • voluntourism
  • educational tour companies
  • sales and marketing

In order to best prepare for this dynamic industry, you will have several opportunities to travel internationally on both short duration trips and for full semesters abroad. In addition, several courses include local travel opportunities that give you hands-on experiences in a variety of tourism and travel products and adventures. In the Trip Planning course, you will plan and execute a travel experience. The program also includes extensive training with the most recognized software systems in the tourism industry and allows you to obtain the most industry relevant certifications during your studies.

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Current students, please make sure to review your MyHumber Academic Progress report to confirm which courses you should register into for your Fall semester. Courses with in-person requirements will likely also have online components. Humber may need to change plans for in-person learning, subject to government and public health directives and/or additional health and safety considerations.


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Upon successful completion of the program, a graduate will:

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
  • Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
  • Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
  • Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

Students will apply their skills and knowledge in the fourth semester in a seven-week (32 hours per week) unpaid work placement. Placement opportunities include positions with airlines, retail travel agencies, tour operators and destination management companies. You will practise and develop skills selling tourism products, as well as gain introductions to operations, sales and marketing.   

The Humber Advantage

Industry Partnerships

Humber’s program is recognized by the industry as the leader in tourism education and more than 300 partners/employers seek out our students as their first choice candidates. Some of the industry partners for this program include Nolitours, Transat Holidays, Air Transat, Jonview Canada, Air Canada Vacations, Kensington Tours, American Express, Sears Travel, Cruise Professionals, Sunquest, Red Tag Vacations, Trafalgar Tours, Sunwing Vacations, Sell Off Vacations, G Adventures, Contiki Travel, Merit Travel, CIT Tours, Goway, Westjet and many independent travel agencies, tour operators and destination management companies.

Exclusive Programs

As part of our partnership with Baxter Travel Media, a competition was launched to find the Baxter Student Ambassador. The Baxter Student Ambassador Program started exclusively with Humber and was extended to colleges and universities across Canada.

Now in its fourth year, The Young Travel Professionals (YTP) have developed an exclusive partnership with Humber College culminating in an event in which young professionals in the travel industry network with current students. The program is a great avenue for students to develop connections with current young players in the tourism industry.

Unique Learning Opportunities

Humber Tourism - Travel Services Managment students have the opportunity to experience many unique, international learning opportunities through study abroad as well as their Trip Planning class. Seven Humber students recently travelled to Uganda to learn about sustainable tourism and conduct field research. In recent years, trip planning students have visited numerous exciting destinations including Portugal, Costa Rica Spain and Mexico. Each year a new, international destination is selected and visited by the class!


Internship Partners

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The Humber Experience

Global Business Travel Association Conference Video

Watch the video to see our students at the Global Business Travel Association Conference.

Travel Services Management video

Watch the video to hear what our students have to say about the program and the potential of a career in the travel industry.

video swimming

Watch the video to see the Faculty of Business International students learn to swim in memory of Satvir Singh.

tourism video 2

Watch the video to watch our students connect with Travel Industry Professionals in an exclusive event with YTP (Young Travel Professionals).

Tourism Rendez-Vous

Watch the video to take a tour with Humber students and Rendezvous Canada to Niagara Falls!

Peru Video

Watch the video to see our students hike the quarry trek to Machu Picchu.


Program Gallery

Study Abroad

Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this optional program.  This experience is subject to eligibility standards and an application process.

Current opportunities include:

Semester 4 Taiwan:  This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year, we offer a variety of experiential learning trip opportunities for students to study abroad.  Our annual short duration experiential trips in May are approximately two weeks in length.

Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips included destinations such as Nicaragua, Kenya and Peru.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

Our program is the launching pad to an exciting career in one of the world’s largest, most dynamic industries.

Establish your career in:

  • tourism product sales and marketing
  • customer service
  • operations
  • wholesale and retail reservations
  • product planning and niche tourism
  • tour conducting

In this industry, you will have the opportunity to work in Canadian and international markets with tour operators, travel agencies, airlines, destination management companies and other travel suppliers.

Professional Accreditations & Recognition

Provincial/National Certifications

Graduates of the program may choose to pursue the following provincial/national certifications:
• Associate Cruise Program
• Travel Industry Standards Certification (TICO)

The industry designations/certifications may require further courses, additional exams, related work experience and additional fees to qualify.

The Association of Canadian Travel Agents (ACTA)

This program is endorsed by The Association of Canadian Travel Agents (ACTA) and received a five-star endorsement from the Travel Industry Standards Certification (TICO).

Humber is a member of:
• Cruise Lines International Association (CLIA)
• Association of Canadian Travel Agencies (ACTA)
• International Society of Travel and Tourism Educators (ISTTE)
• Adventure Travel Trade Associations (ATTA)
• Tour Industry Association of Ontario (TIAO)

The program is associated with:
• Tourism Industry Association of Ontario (TIAO)
• Adventure Travel Trade Association (ATTA)
• SKAL International – Travel Professionals Organization
• Young Travel Professionals (YTP)

Additional requirements and/or costs may apply.

Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Related Programs

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Hospitality and Tourism Management, Bachelor of Commerce

Credential: Honours Degree
Length: 8 semesters

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Hospitality & Tourism Programs

Program Availability

START DATE LOCATION STATUS INTERNATIONAL STATUS
September 2020 North Open Open
January 2021 North Open Open

Hospitality & Tourism Success Stories

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Thu, May 07, 2020

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Faculty of Business Events

Guest Speakers

Guest Speakers

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June 25 and July 30
Online

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Thu, July 02, 2020

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Wed, April 01, 2020

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Faculty of Business Donates to Youth Without Shelter

Mon, March 09, 2020

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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent) 
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Fees

The 2020-2021 fee for two semesters is:

  • domestic: $3,740.64
  • international: $15,874.00

Fees are subject to change.

Scholarships

Humber offers a variety of scholarships each year.

Learn more

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $500 – textbooks and study materials (per semester).

Approximately $100 – Eco Adventure Experiential Trip (Semester 3).

$50 – course-related field trips (per semester) - TBD.

Additional fees apply for optional travel opportunities.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

WITHIN HUMBER

View Honours Degree 

Effective October 1, 2016:

Graduates with an overall grade point average (GPA) of 65 per cent or more may be considered for admission. Graduates may then complete the degree with the equivalent of six semesters of full-time study plus a paid work term. Successful applicants must also possess:

  • ENG4U or Humber’s WRIT 100 or 200 level course, or equivalent, with a minimum grade of 65 per cent.
  • Any Grade 12U-level Mathematics with a minimum grade of 60 per cent, or Humber's BMTH 160.  Depending on your program, the Math equivalency course will be scheduled in the first or second semester.  Additional course fees will apply.

Admission will be based on availability in the program.

*The advanced standing outlined is a general guideline.  Diploma graduates may be required to take courses in lower semesters in order to meet the overall degree learning outcomes.

  

Apply for this degree >   

$2500.00 Diploma to Degree Transfer Student Scholarship

All students who have achieved a cumulative program grade point average (GPA) of 80% or better upon graduation of their Ontario college diploma will be automatically awarded a one-time scholarship of $2,500 in recognition of their academic achievement at the diploma level.

TO A PARTNER INSTITUTION

Law LLB

Humber students who have successfully completed a Diploma in any field and meet the requirements, will be considered for admission into the University of Gloucestershire's Law LLB (Hons) (2-year fast track). International students should demonstrate and must provide evidence that they have attained a level of English Equivalent to IELTS 6.0 overall. Alternative acceptable English Language qualifications can be found at: http://www.glos.ac.uk/study/international/Pages/international-students.aspx

Canadian students are also awarded £3,000 (approximately equivalent to $5,000) towards the first year of study at the University of Gloucestershire.   This institution is also OSAP approved.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements

Bachelor of Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

BBA Marketing

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

BA (Hons) International Hospitality Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

For further information, contact: admissions@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

BA (Hons) International Tourism Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

For further information, contact: admissions@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

BA (Hons) Events Management

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Tourism-Travel Services Management Diploma program may receive advanced entry into Year 3 of RGU's:

Applicants must:

  • have completed Humber's Tourism-Travel Services Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

For further information, contact: admissions@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

Bachelor of Applied Management

Graduates of any two-year diploma program at Humber Institute of Technology & Advanced Learning, who have attained a cumulative grade point average of 70% or greater will be eligible to enter year three of the four-year Bachelor of Applied Management (BAM) at the University of New Brunswick, Saint John. 

Depending on the diploma program, students may be exempted from study in certain courses and therefore, requested to take alternate courses offered by the Faculty of Business. 

For more information please contact: admissions@unb.ca.

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact Us

Program Specific Questions

Kevin Smith, Program Co-ordinator
416.675.6622 ext. 5717
kevin.smith@humber.ca

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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