Upon successful completion of the program, a graduate will:
Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Use financial operating and statistical reports to assist in intermediate and long-term decision making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
Develop effective customer relations, mange guest problems with empathy and sensitivity.
Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
Use effective interpersonal skills in the workplace.
Use effective oral and written communication skills.
Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.
Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, while allowing you to showcase your skills and knowledge, all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance.
The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.
"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.
I will continue to work for them supporting category management and the central kitchen. After this, I'll work in store to gain practical experience. That way, my professional growth will be assured."
– Emanuele Trovato
Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.
The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.
Establish your hospitality and tourism career in a number of diverse sectors including:
Find employment as a guest service manager, sales manager, food & beverage supervisor, banquet manager, revenue manager, and conference assistant.
Graduates work for local and international hotel brands, cruise lines, travel agencies, event planners, restaurants, airlines and other tourism related businesses and agencies.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Hospitality and Tourism Management, Bachelor of Commerce
Credential: Honours Degree
Length: 8 semesters
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Hospitality & Tourism Success Stories
Alumna Announced Catering Sales Manager of the Year
Mon, March 02, 2020
Alumna, Andrea Stothers, was recently recognized as the Catering Sales Manager Of The Year at the Omni Hotels and Resorts.
Alumna Wins Double Gold in IKA Culinary Olympics
Fri, February 28, 2020
Alumna, Stefanie Francavilla, competed in the IKA Culinary Olympics as part of the Junior Culinary Federation Team Canada and won double gold.
Dorchester Collection Looks to Recruit Students at Work-Integrated Learning Event
Mon, February 24, 2020
The Faculty of Business Work-Integrated Learning Centre was thrilled to welcome the talent and culture team from the Dorchester Collection.
No news at this time.
Faculty of Business News
Business Professors Share Innovative Teaching Methods at League for Innovations Conference
Thu, March 05, 2020
Business Professors, Farah Jamal Karmali and Hanadi Alnawab joined a team of colleagues to participate in the League for Innovations Conference.
Students Attend TJX Canada Home Tour
Fri, February 07, 2020
On February 6th, TJX opened its doors to students and members of the Work-Integrated Learning Centre for their Home Tour event.
The Faculty of Business Celebrates Student Success
Wed, February 05, 2020
The annual Scholarship Celebration was held at the Barrett CTI, with over 200 students, faculty, staff, and donors in attendance.
Students Receive Resume Tips From Recruitment Specialist
Mon, February 03, 2020
On January 29th, the Work-Integrated Learning (WIL) Centre hosted Saiyaf Alli, National Talent Acquisition and Sourcing Lead from Desjardins.
Saiyaf conducted a resume workshop for over 120 postgraduate students who are searching for work-integrated learning opportunities. The workshop involved a presentation on resumes with a focus on common errors to avoid. Students were engaged, asked questions and had the opportunity to meet with Saiyaf for resume reviews.
CfE Supports Nutrition Students with their Entrepreneurial Ventures
Fri, January 31, 2020
Students from the Nutrition Entrepreneurship class were visited by the Centre for Entrepreneurship (CfE).
The visit helped the students learn more about starting their own business as well as the support that is offered to those who are looking at starting a business. They also learned about brainstorming ideas, how to determine if an idea is feasible and how to create a business plan.
No news at this time.
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