Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.
The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.
Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.Courses Learning Outcomes
Upon successful completion of the program, a graduate will:
Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Use financial operating and statistical reports to assist in intermediate and long-term decision making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
Develop effective customer relations, mange guest problems with empathy and sensitivity.
Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
Use effective interpersonal skills in the workplace.
Use effective oral and written communication skills.
Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.
Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, while allowing you to showcase your skills and knowledge, all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance.
The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.
"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.
I will continue to work for them supporting category management and the central kitchen. After this, I'll work in store to gain practical experience. That way, my professional growth will be assured."
– Emanuele Trovato
Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.
The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.
Establish your hospitality and tourism career in a number of diverse sectors including:
Find employment as a guest service manager, sales manager, food & beverage supervisor, banquet manager, revenue manager, and conference assistant.
Graduates work for local and international hotel brands, cruise lines, travel agencies, event planners, restaurants, airlines and other tourism related businesses and agencies.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
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Humber Hosts Chefs from Around the Globe for the Worldchefs Americas Regional Semifinal Competition
Tue, May 28, 2019
Congratulations to Francis Derick Flores the Worldchefs Challenge Gold winner, who will go on to represent the Americas at the Worldchefs Congress.
Hotel and Restaurant Operations Management Students Present Capstone Project to Industry Partners
Thu, May 09, 2019
In the Hospitality - Hotel and Restaurant Operations Management program capstone course, students are provided with real industry scenarios.
Applying their knowledge and problem-solving techniques, student groups must develop a strategic business plan to address industry issues. The most successful groups are provided the exciting (and yet scary) opportunity to present their findings to the industry professionals.
On Thursday, April 25, the three winning groups of 4th-semester students presented (2 groups to Choice Hotels Canada, 1 group to Toronto Airport Marriott Hotel - photo above) to rave reviews from the industry partners! With positive and professional demeanors and with confident presentation styles, students had the opportunity to showcase their findings. Our industry partners were impressed and in awe. Recommendations and suggestions were clearly welcomed and are considered for implementation. Well done Teams! We look forward to their continued growth and success from Humber and beyond.
Thanks to Wendy Burgess for her dedication to our industry partners and especially to our H-HROM students. Long hours were devoted both in and out of the classroom (industry meetings and calls, student coaching and advising sessions, encouraging pep talks) and her dedication shone when we saw the smiles on the students' faces as well as the strong nods from the industry professionals.
As well, thank you to the many HRT team members who supported the students throughout this course and semester. To Janet and Stephanie, thank you for attending the presentations to provide moral support and to meet with the industry partners.
Hospitality Leaders Attend Humber’s ViewPOINT Celebration at the new Barrett CTI
Sun, May 05, 2019
Humber’s ViewPOINT celebration attracted 300 hospitality industry leaders to celebrate collaboration, technology and disruption at the new BCTI.
No news at this time.
Last Day of Classes
Fri, December 13, 2019
Registration Begins for Winter 2020
Mon, November 18, 2019
Fall 2019 Open House
Sat, November 16, 2019 | 10:00 AM
Lakeshore, North, Orangeville
Come to Open House and get a solid understanding of what it's really like to be a Humber student.
Visiting the campus is one of the best ways to make a decision about college, so join us and speak to faculty and current students, see the labs and take a tour!
General Sessions & Campus Tours
The journey to college brings many questions about your future career, but what about residence, athletics, transfer options or financial assistance? General sessions are designed to help answer these questions and many more. Find the General Sessions related to your campus and come take a tour with us.
School Program Sessions, Tours and Information Booths
Don't just imagine where you'll be studying at Humber, come see for yourself. Program sessions and lab tours offer a better understanding of the learning environment. Staff will provide detailed information about your program, the scope of the industry today and where your education could take you. Feel free to ask questions about your program, curriculum, career and placement opportunities.
Canadian Diplomat Speaks to Students about her Posting in Afghanistan
Thu, May 09, 2019
This April, Professor Jasteena Dhillon hosted a Fireside Chat with Eileen Olexiuk.
Ms. Olexiuk was the first Global Affairs Canadian diplomat to be posted to Afghanistan after the fall of the Taliban regime in 2001. In a dangerous time in the region, she addressed issues with courage and conviction, including speaking out on torture and abuse taking place in Afghan prisons. 4th-year Paralegal Degree Student - Krystina Lau co-organised this event, that was attended by students and faculty from International Development, Liberal Arts and Community Development.
Students Make Health and Safety Recommendations for the Humber Valley Terrace Long Term Care Home
Thu, April 11, 2019
Ensuring good physical and psychological health and safety (PH&S) in the workplace is vitally important for all Canadians.
Through an interdisciplinary approach between the Business School and School of Health Sciences, Dr. Suzy Casimiro and her students were invited to visit, investigate and advance the physical and psychological health and safety (PH&S) at Humber Valley Terrace Long Term Care Home, Etobicoke.
Under the supervision of the Executive Director at Humber Valley Terrace, Marjorie Mossman, students identified the physical hazards and explored possible psychosocial hazards of workers within this healthcare setting. By also adopting sections of the new and – the first of its kind in the world, Canadian Standard for Psychological Health and Safety in the Workplace (CSA-Z1003-13), students explored the many ways that jobs can affect health and safety, from potential exposures to physical hazards, to work-related mental health concerns within healthcare settings.
As a result, students were able to make recommendations on how to improve the policies, procedures and offer health & wellness program options. Overall, recommendations focused on improving the physical and organizational environment to lessen risks of injury and illness; from integrated protection from work-related safety and health hazards to the promotion of injury and illness prevention and the introduction of wellness programs- all to advance both workers’ well-being and the organization.
Humber Participates in WWF’s Designing Change for a Living Planet
Thu, April 11, 2019
On March 16th, 2019, World Wildlife Foundation conducted its first event of the year, "Living Planet@Campus: Designing Change for a Living Planet."
Over 80 students from over 15 colleges and universities around Ontario participated in the event, including students from The Business School.
The Humber team, formed through an application process led by the Office of Sustainability, consisted of four students representing different programs and faculties in Humber: Gayathri Menon, Fashion Management and Promotions GC, Arman Amin and Samantha Canon, Bachelors in Industrial Design, Ayushi Delvadia ,Bachelors of International Business.
The day-long event saw team work at its best as team Humber worked very hard on its idea and presentation. Collaborating with students from different fields helped participants gain an insight into what the issues faced by other industries are and forced students to think outside the box.
Despite the fact that the Humber team did not win first place, the team's idea inspired the Office of Sustainability to install an art piece made out of paper cups to spread awareness on the importance of carrying personal reusable mugs. The outcome was highly rewarding as students learned how an idea can transform and make a difference in the world today.
The Value of Study Abroad from a Student’s Perspective
Mon, April 08, 2019
Meet Sagar Vankwani from the Bachelor of Commerce, Accounting Program.
Sagar had the opportunity to participate in a study abroad program at Hungkuang University in Taichung, Taiwan, which he describes as the best two weeks of his life:
"In summer 2018, I had the opportunity to participate in a study-abroad program at Hungkuang University in Taichung, Taiwan. It was a two-week program, and arguably, they were the best two weeks of my life. No exaggeration.
The program was a complete package in itself. Going there, I didn't have really high expectations, but I soon discovered many of the best things that come in life are unexpected. The Taiwanese students went out of their way to help us. The program itself was very well organized. We had Chinese language classes every morning accompanied by different vocational workshops and field trips to the most exotic places in Taiwan.
Apart from all this, the program taught me something that I wouldn't have learned otherwise. I learned more about myself and my skills and abilities. I also learned some things about me that I was unaware of like my adaptability to ambiguous situations—something I could not learn in the classroom. Through making new friends from a variety of countries, I now understand the value of making lasting connections as a way to expand my personal network. The memories I made will last a lifetime. I even found a home in Taiwan—a loving mother that calls me her son. I am still in touch with her and all my new friends. I've promised them that I'll visit Taiwan again soon.
Out of all the advice that I can give to other students, I would just say: Close your eyes to any excuses. Pack your bags and just go! I would like to thank Humber’s Business School for selecting me to participate in this program. I feel honoured and grateful for the opportunity and the experience I had."
The Placement Centre Hosts HBC Networking Event
Tue, April 02, 2019
The Placement Centre hosted two informational networking events with the Hudson’s Bay Company (HBC).
As a diversified global retailer, HBC’s internship programs have been designed to provide students with direct work experience in their fields. In addition, their career training programs are comprehensive and of great interest to new grads.
The event was hosted over two days, March 1st and 4th for third and fourth-year Fashion Management students. Both events were well attended and gave students the chance to connect with HBC representatives and learn about possible career and job opportunities within the company.
No news at this time.
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On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.