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Hospitality and Tourism Operations Management

Credential: Ontario Graduate CertificateProgram Code: 14101Length: 2 semestersProgram Starting Between:  

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    •  A bachelor’s degree

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Fees

The 2019-2020 fee for two semesters was:

  • domestic: $6,065.84
  • international: $16,532.00

Fees are subject to change.

Scholarships

Humber offers a variety of scholarships each year.

Learn more

Fees by Semester 

Fees by Semester

Semester 1 Domestic Fee International Fee*
Total $3,142.92 $8,056.00
Tuition $2,397.08 $7,310.16
Compulsory Ancillary Fee $469.89 $469.89
Enhanced Student Experience Fee (Optional) $55.95 $55.95
Program Ancillary Fee $220.00 $220.00
Co-op/Placement $0.00 $0.00

 

Semester 2 Domestic Fee International Fee*
Total $2,922.92 $8,056.00
Tuition $2,397.08 $7,530.16
Compulsory Ancillary Fee $469.89 $469.89
Enhanced Student Experience Fee (Optional) $55.95 $55.95
Program Ancillary Fee $0.00 $0.00
Co-op/Placement $0.00 $0.00

*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140

Additional Costs

Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

TO A PARTNER INSTITUTION

MA Tourism Management

Humber College and the University of Westminster have partnered to create educational opportunities and progression routes to Masters degrees for Humber graduates of select programs.  

Students who have successfully completed Humber's Hospitality and Tourism Operations Management Graduate Certificate with a GPA of 2.7 or above may receive direct entry to the MA Tourism Management program (one year).

Admission requirements:

For more information, contact:

Monika Parzych
Regional Manager 
University of Westminster 
E: M.Parzych01@westminster.ac.uk
Skype: monika,universityofwestminster

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Bachelor of Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

MSc International Tourism and Hospitality Management

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate may receive advanced entry (at the Postgraduate Diploma stage) to RGU's MSc International Tourism and Hospitality Management program.  Graduates must have:

  • completed the Hospitality and Tourism Operations Management program
  • acheived a Grade Point Average of 3.5 or above
  • a suitable reference from a Humber faculty member
  • where the applicant's first language is not English, provide satisfactory evidence that the applicant meets the general English language requirements of the University. Applicants who require a Tier 4 visa must meet the requirements set out by the UK Visas and Immigration Secure English Language Testing (SELT) for postgraduate entry to the UK as published on their website.
  • the requisite visa to enter the United Kingdom for study purposes.

For more information, contact:  international@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

MA Tourism Management

Graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate, with a minimum B (73%) GPA, who have been accepted into Royal Roads University's Master of Arts in Tourism Management (MATM) can be granted six (6) elective credits towards their master’s program.   

To be eligible for transfer credit, students must successfully complete the following Humber courses:

  • HTOM 5000:  Principles of Tourism and Hospitality
  • HTOM 5002:  Human Resources Management and Hospitality Law
  • HTOM 5004:  Tourism and Hospitality Operations and Finance
  • HTOM 5007:  Tourism and Hospitality Sales and Marketing
  • HTOM 5501:  Globalization and Sustainable Tourism

For further information, please contact Claire Clarke.

The MATM program offers two delivery options a) a 20-month on-campus option or b) a two-year blended learning model that is offered primarily through online study combined with mandatory on-site residencies.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution and see website for detailed admission requirements.

Contact Us

Program Specific Questions

Gopal Rao, Program Co-ordinator
Faculty of Business
416.675.6622 ext. 5309
gopal.rao@humber.ca
business.humber.ca

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.

Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  • Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

  • Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

  • Use financial operating and statistical reports to assist in intermediate and long-term decision making.

  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

  • Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

  • Develop effective customer relations, mange guest problems with empathy and sensitivity.

  • Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

  • Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

  • Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

  • Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

  • Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

  • Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

  • Use effective interpersonal skills in the workplace.

  • Use effective oral and written communication skills.

  • Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


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Work Placement

Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, while allowing you to showcase your skills and knowledge, all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance.

The Humber Advantage

Our Industry Partnerships

The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.


Student Testimonial

"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.

I will continue to work for them supporting category management and the central kitchen. After this,  I'll work in store to gain practical experience. That way, my professional growth will be assured." 

– Emanuele Trovato


Internship Partners

Four Seasons - Toronto

Courtyard Marriott

CN Tower

Beautiful World

Deerhurst Resort

Element by Westin

Holiday Inn Express & Suites

Sunnybrook Health Sciences Centre

The Westin Toronto Airport

Intercontinental Hotels & Resorts


Program Gallery

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • tourist attractions
  • hotels and accommodations
  • tour operations
  • food and beverage
  • special event planning
  • transportation
  • destination marketing
  • convention and conference centres

Find employment as a guest service manager, sales manager, food & beverage supervisor, banquet manager, revenue manager, and conference assistant.

Graduates work for local and international hotel brands, cruise lines, travel agencies, event planners, restaurants, airlines and other tourism related businesses and agencies.

Professional Accreditations & Recognition

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.

Additional requirements and/or costs may apply.

Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

START DATE LOCATION STATUS INTERNATIONAL STATUS
September 2020 North Open Open
Humber Hosts Chefs from Around the Globe for the Worldchefs Americas Regional Semifinal Competition

Humber Hosts Chefs from Around the Globe for the Worldchefs Americas Regional Semifinal Competition

Tue, May 28, 2019

Congratulations to Francis Derick Flores the Worldchefs Challenge Gold winner, who will go on to represent the Americas at the Worldchefs Congress. 

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Hotel and Restaurant Operations Management Students Present Capstone Project to Industry Partners

Hotel and Restaurant Operations Management Students Present Capstone Project to Industry Partners

Thu, May 09, 2019

In the Hospitality - Hotel and Restaurant Operations Management program capstone course, students are provided with real industry scenarios.

Applying their knowledge and problem-solving techniques, student groups must develop a strategic business plan to address industry issues. The most successful groups are provided the exciting (and yet scary) opportunity to present their findings to the industry professionals.

On Thursday, April 25, the three winning groups of 4th-semester students presented (2 groups to Choice Hotels Canada, 1 group to Toronto Airport Marriott Hotel - photo above) to rave reviews from the industry partners! With positive and professional demeanors and with confident presentation styles, students had the opportunity to showcase their findings. Our industry partners were impressed and in awe. Recommendations and suggestions were clearly welcomed and are considered for implementation. Well done Teams! We look forward to their continued growth and success from Humber and beyond.

Thanks to Wendy Burgess for her dedication to our industry partners and especially to our H-HROM students. Long hours were devoted both in and out of the classroom (industry meetings and calls, student coaching and advising sessions, encouraging pep talks) and her dedication shone when we saw the smiles on the students' faces as well as the strong nods from the industry professionals.

As well, thank you to the many HRT team members who supported the students throughout this course and semester. To Janet and Stephanie, thank you for attending the presentations to provide moral support and to meet with the industry partners.

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Hospitality Leaders Attend Humber’s ViewPOINT Celebration at the new Barrett CTI

Hospitality Leaders Attend Humber’s ViewPOINT Celebration at the new Barrett CTI

Sun, May 05, 2019

Humber’s ViewPOINT celebration attracted 300 hospitality industry leaders to celebrate collaboration, technology and disruption at the new BCTI.

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Last Day of Classes

Last Day of Classes

Humber

Fri, December 13, 2019
All Campuses

Registration Begins for Winter 2020

Registration Begins for Winter 2020

Humber

Mon, November 18, 2019
All Campuses

Fall 2019 Open House

Fall 2019 Open House

Humber

Sat, November 16, 2019 | 10:00 AM
Lakeshore, North, Orangeville

Come to Open House and get a solid understanding of what it's really like to be a Humber student.

Visiting the campus is one of the best ways to make a decision about college, so join us and speak to faculty and current students, see the labs and take a tour!

General Sessions & Campus Tours

The journey to college brings many questions about your future career, but what about residence, athletics, transfer options or financial assistance? General sessions are designed to help answer these questions and many more. Find the General Sessions related to your campus and come take a tour with us.

School Program Sessions, Tours and Information Booths

Don't just imagine where you'll be studying at Humber, come see for yourself. Program sessions and lab tours offer a better understanding of the learning environment. Staff will provide detailed information about your program, the scope of the industry today and where your education could take you. Feel free to ask questions about your program, curriculum, career and placement opportunities.

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Canadian Diplomat Speaks to Students about her Posting in Afghanistan

Canadian Diplomat Speaks to Students about her Posting in Afghanistan

Thu, May 09, 2019

This April, Professor Jasteena Dhillon hosted a Fireside Chat with Eileen Olexiuk.

Ms. Olexiuk was the first Global Affairs Canadian diplomat to be posted to Afghanistan after the fall of the Taliban regime in 2001. In a dangerous time in the region, she addressed issues with courage and conviction, including speaking out on torture and abuse taking place in Afghan prisons. 4th-year Paralegal Degree Student - Krystina Lau co-organised this event, that was attended by students and faculty from International Development, Liberal Arts and Community Development.

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Students Make Health and Safety Recommendations for the Humber Valley Terrace Long Term Care Home

Students Make Health and Safety Recommendations for the Humber Valley Terrace Long Term Care Home

Thu, April 11, 2019

Ensuring good physical and psychological health and safety (PH&S) in the workplace is vitally important for all Canadians.

Through an interdisciplinary approach between the Business School and School of Health Sciences, Dr. Suzy Casimiro and her students were invited to visit, investigate and advance the physical and psychological health and safety (PH&S) at Humber Valley Terrace Long Term Care Home, Etobicoke.

Under the supervision of the Executive Director at Humber Valley Terrace, Marjorie Mossman, students identified the physical hazards and explored possible psychosocial hazards of workers within this healthcare setting. By also adopting sections of the new and – the first of its kind in the world, Canadian Standard for Psychological Health and Safety in the Workplace (CSA-Z1003-13), students explored the many ways that jobs can affect health and safety, from potential exposures to physical hazards, to work-related mental health concerns within healthcare settings.

As a result, students were able to make recommendations on how to improve the policies, procedures and offer health & wellness program options. Overall, recommendations focused on improving the physical and organizational environment to lessen risks of injury and illness; from integrated protection from work-related safety and health hazards to the promotion of injury and illness prevention and the introduction of wellness programs- all to advance both workers’ well-being and the organization.

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Humber Participates in WWF’s Designing Change for a Living Planet

Humber Participates in WWF’s Designing Change for a Living Planet

Thu, April 11, 2019

On March 16th, 2019, World Wildlife Foundation conducted its first event of the year, "Living Planet@Campus: Designing Change for a Living Planet."

Over 80 students from over 15 colleges and universities around Ontario participated in the event, including students from The Business School. 

The Humber team, formed through an application process led by the Office of Sustainability, consisted of four students representing different programs and faculties in Humber: Gayathri Menon, Fashion Management and Promotions GC, Arman Amin and Samantha Canon, Bachelors in Industrial Design, Ayushi Delvadia ,Bachelors of International Business.

The day-long event saw team work at its best as team Humber worked very hard on its idea and presentation. Collaborating with students from different fields helped participants gain an insight into what the issues faced by other industries are and forced students to think outside the box.

Despite the fact that the Humber team did not win first place, the team's idea inspired the Office of Sustainability to install an art piece made out of paper cups to spread awareness on the importance of carrying personal reusable mugs. The outcome was highly rewarding as students learned how an idea can transform and make a difference in the world today.

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The Value of Study Abroad from a Student’s Perspective

The Value of Study Abroad from a Student’s Perspective

Mon, April 08, 2019

Meet Sagar Vankwani from the Bachelor of Commerce, Accounting Program.

Sagar had the opportunity to participate in a study abroad program at Hungkuang University in Taichung, Taiwan, which he describes as the best two weeks of his life: 

"In summer 2018, I had the opportunity to participate in a study-abroad program at Hungkuang University in Taichung, Taiwan. It was a two-week program, and arguably, they were the best two weeks of my life. No exaggeration.

The program was a complete package in itself. Going there, I didn't have really high expectations, but I soon discovered many of the best things that come in life are unexpected. The Taiwanese students went out of their way to help us. The program itself was very well organized. We had Chinese language classes every morning accompanied by different vocational workshops and field trips to the most exotic places in Taiwan.

Apart from all this, the program taught me something that I wouldn't have learned otherwise. I learned more about myself and my skills and abilities. I also learned some things about me that I was unaware of like my adaptability to ambiguous situations—something I could not learn in the classroom. Through making new friends from a variety of countries, I now understand the value of making lasting connections as a way to expand my personal network. The memories I made will last a lifetime. I even found a home in Taiwan—a loving mother that calls me her son. I am still in touch with her and all my new friends. I've promised them that I'll visit Taiwan again soon.

Out of all the advice that I can give to other students, I would just say: Close your eyes to any excuses. Pack your bags and just go! I would like to thank Humber’s Business School for selecting me to participate in this program. I feel honoured and grateful for the opportunity and the experience I had."

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The Placement Centre Hosts HBC Networking Event

The Placement Centre Hosts HBC Networking Event

Tue, April 02, 2019

The Placement Centre hosted two informational networking events with the Hudson’s Bay Company (HBC).

As a diversified global retailer, HBC’s internship programs have been designed to provide students with direct work experience in their fields. In addition, their career training programs are comprehensive and of great interest to new grads.

The event was hosted over two days, March 1st and 4th for third and fourth-year Fashion Management students. Both events were well attended and gave students the chance to connect with HBC representatives and learn about possible career and job opportunities within the company.

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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On June 29, 2018, the Provincial Government of Ontario announced the renaming of the Ministry of Advanced Education and Skills Development (MAESD) to the Ministry of Training, Colleges and Universities (MTCU). Both names may appear on this website.