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Hospitality and Tourism Operations Management

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Program Code: 14101 Credential: Ontario Graduate Certificate Program Length: 2 semesters Delivery Mode (Fall 2020)  : Online Current Students can view program and course details at Current Student Resources  
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Program Overview

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

The program covers key areas of the tourism industry from human resources to strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.

Courses Learning Outcomes

Current students, please make sure to review your MyHumber Academic Progress report to confirm which courses you should register into for your Fall semester. Courses with in-person requirements will likely also have online components. Humber may need to change plans for in-person learning, subject to government and public health directives and/or additional health and safety considerations.


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Upon successful completion of the program, a graduate will:

  • Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

  • Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

  • Use financial operating and statistical reports to assist in intermediate and long-term decision making.

  • Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

  • Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

  • Develop effective customer relations, mange guest problems with empathy and sensitivity.

  • Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

  • Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

  • Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

  • Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

  • Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

  • Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

  • Use effective interpersonal skills in the workplace.

  • Use effective oral and written communication skills.

  • Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


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Work Placement

Your eight-week work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work-related experience needed for you to embark upon an exciting career in the hospitality and tourism industries. Our internship co-ordinators provide support in securing your work placement. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, while allowing you to showcase your skills and knowledge, all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance.

The Humber Advantage

Our Industry Partnerships

The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.


Student Testimonial

"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.

I will continue to work for them supporting category management and the central kitchen. After this,  I'll work in store to gain practical experience. That way, my professional growth will be assured." 

– Emanuele Trovato


Internship Partners

Four Seasons - Toronto

Courtyard Marriott

CN Tower

Beautiful World

Deerhurst Resort

Element by Westin

Holiday Inn Express & Suites

Sunnybrook Health Sciences Centre

The Westin Toronto Airport

Intercontinental Hotels & Resorts


Program Gallery

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • tourist attractions
  • hotels and accommodations
  • tour operations
  • food and beverage
  • special event planning
  • transportation
  • destination marketing
  • convention and conference centres

Find employment as a guest service manager, sales manager, food & beverage supervisor, banquet manager, revenue manager, and conference assistant.

Graduates work for local and international hotel brands, cruise lines, travel agencies, event planners, restaurants, airlines and other tourism related businesses and agencies.

Professional Accreditations & Recognition

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.

Additional requirements and/or costs may apply.

Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

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Program Availability

START DATE LOCATION STATUS INTERNATIONAL STATUS
September 2020 North Open Open

Hospitality & Tourism Success Stories

Easton’s Group of Hotels Brings Project Kindness to Humber

Easton’s Group of Hotels Brings Project Kindness to Humber

Tue, June 02, 2020

There are more than a dozen students who have remained on  North campus residence since the school closure - struggling to find living arrangements.

Read More
Faculty of Business Contributes $50k in Food Donations

Faculty of Business Contributes $50k in Food Donations

Mon, June 01, 2020

Chefs John Placko, Joanne Hebert, Charlotte Langley, and Keith Hoare have been producing meals for distribution through a variety of food banks.

Read More
Tourism Management Student Wins Baxter Student Ambassador

Tourism Management Student Wins Baxter Student Ambassador

Thu, May 07, 2020

Every year, colleges across Canada submit their candidates for the Baxter Student Ambassador, and Tourism student Anh Dang won this year.

Read More

No news at this time.

Faculty of Business Events

Guest Speakers

Guest Speakers

Humber

June 25 and July 30
Online

Faculty of Business News

A Message from the Faculty of Business Senior Dean about Racism

A Message from the Faculty of Business Senior Dean about Racism

Thu, July 02, 2020

As educators, we have a responsibility to disrupt injustices, we are in a unique position to eliminate racism and bigotry within our school's culture.

Read More
Launch Me Competition Winners Announced

Launch Me Competition Winners Announced

Wed, April 29, 2020

Congratulations to the winners who presented their final pitches on Zoom for a chance to win funding and resources to support their startups.

 

Read More
Finalists to Present Business Ideas Online for Launch Me Competition

Finalists to Present Business Ideas Online for Launch Me Competition

Wed, April 01, 2020

The Launch Me Competition provides aspiring entrepreneurs the opportunity to develop and present their business ideas at a live pitch night.

Read More
Humber at Home

Humber at Home

Wed, April 01, 2020

As we adjust to working and learning at home, it’s important to stay connected to each other.

Read More
Toastmasters Practice Public Speaking Skills Virtually

Toastmasters Practice Public Speaking Skills Virtually

Tue, March 31, 2020

The Toastmaters Club, spearheaded by International Business Professor Alain Londes, held their weekly meeting on Zoom.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    •  A bachelor’s degree

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Not available

Fees

The 2020-2021 fee for two semesters is:

  • domestic: $5,831.98
  • international: $17,027.00

Fees are subject to change.

Scholarships

Humber offers a variety of scholarships each year.

Learn more

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

TO A PARTNER INSTITUTION

MA Tourism Management

Humber College and the University of Westminster have partnered to create educational opportunities and progression routes to Masters degrees for Humber graduates of select programs.  

Students who have successfully completed Humber's Hospitality and Tourism Operations Management Graduate Certificate with a GPA of 2.7 or above may receive direct entry to the MA Tourism Management program (one year).

Admission requirements:

For more information, contact:

Monika Parzych
Regional Manager 
University of Westminster 
E: M.Parzych01@westminster.ac.uk
Skype: monika,universityofwestminster

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Bachelor of Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

MSc International Tourism and Hospitality Management

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate may receive advanced entry (at the Postgraduate Diploma stage) to RGU's MSc International Tourism and Hospitality Management program.  Graduates must have:

  • completed the Hospitality and Tourism Operations Management program
  • acheived a Grade Point Average of 3.5 or above
  • a suitable reference from a Humber faculty member
  • where the applicant's first language is not English, provide satisfactory evidence that the applicant meets the general English language requirements of the University. Applicants who require a Tier 4 visa must meet the requirements set out by the UK Visas and Immigration Secure English Language Testing (SELT) for postgraduate entry to the UK as published on their website.
  • the requisite visa to enter the United Kingdom for study purposes.

For more information, contact:  international@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

MA Tourism Management

Graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate, with a minimum B (73%) GPA, who have been accepted into Royal Roads University's Master of Arts in Tourism Management (MATM) can be granted six (6) elective credits towards their master’s program.   

To be eligible for transfer credit, students must successfully complete the following Humber courses:

  • HTOM 5000:  Principles of Tourism and Hospitality
  • HTOM 5002:  Human Resources Management and Hospitality Law
  • HTOM 5004:  Tourism and Hospitality Operations and Finance
  • HTOM 5007:  Tourism and Hospitality Sales and Marketing
  • HTOM 5501:  Globalization and Sustainable Tourism

For further information, please contact Claire Clarke.

The MATM program offers two delivery options a) a 20-month on-campus option or b) a two-year blended learning model that is offered primarily through online study combined with mandatory on-site residencies.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution and see website for detailed admission requirements.

Master of Applied Management

Graduates of the Ontario Graduate Certificate from Humber College are eligible to enroll in the Master of Applied Management at Eastern Institute of Technology (EIT) in New Zealand. Students who have met the following criterial will be eligible to enter into the final 75 credits of the EIT Master of Applied Management program:

  1. Successful completion of the Humber Ontario Graduate Certificate in (A) Entrepreneurial Enterprise, Business Management, (B) Human Resources Management, (C) Global Business Management, (D) Marketing Management, (E) Project Management, (F) Supply Chain Management, (G) Hospitality and Tourism Operations Management, (H) Sport Business Management, (I) Event Management, or (J) Music Business;
  2. Successful completion of an approved research methods course from Humber; and,
  3. Achievement of the NZQA minimum English proficiency standards for a degree program by completing any Ontario Graduate Certificate.

To complete the EIT Master of Applied Management, graduates of the Humber’s Ontario Graduate Certificates listed above require 75 credits at NZQF Levels 8 and 9 with a minimum of 45 credits at NZQF Level 9.

The EIT Master of Applied Management is a term-based program with four terms per year; each term consists of nine teaching weeks and a term break.

All Humber graduates articulating through this pathway will be provided with academic guidance by the EIT Master of Applied Management (180) Programme Coordinator in regards to EIT’s supervision capability at the time of student application.

Graduates of Ontario Graduate Certificate from Humber College who enroll at EIT will enroll as international students and will have the rights and obligations of international students.

For more information, contact: teubanks@eit.ac.nz

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact Us

Program Specific Questions

Gopal Rao, Program Co-ordinator
416.675.6622 ext. 5309
gopal.rao@humber.ca

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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