Hospitality and Tourism Operations Management
Program Overview
Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries which continues to offer great employment advancement potential. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.
It is widely expected that post-COVID19, travel and tourism will rebound and pent-up demand will result in a surge of middle management job opportunities for professionals in every sub-sector of this industry.
The program covers a wide array of subjects including key areas of the tourism industry such as sales and digital marketing, human resources, leadership and strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.
Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.
- enhance your resumé with industry certifications such as service excellence, Google Ads, Facebook Blueprint, responsible alcohol beverage service, and wine and beer knowledge
- embark on a 8-week industry placement providing you with on-the-job experience and industry contacts
- gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
- learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software
Upon successful completion of the program, a graduate will:
Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Use financial operating and statistical reports to assist in intermediate and long-term decision making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
Develop effective customer relations, manage guest problems with empathy and sensitivity.
Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
Use effective interpersonal skills in the workplace.
Use effective oral and written communication skills.
Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.
Work Placement
Your work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work experience needed to embark upon an exciting career in the hospitality and tourism industry. Our internship co-ordinators provide support in securing your work placement, leveraging our strategic relationships and partnerships with highly rated employers. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, allowing you to showcase your skills and knowledge - all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance. Placements are 160 hours (minimum) placement which may be completed full time in the third semester.
Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
- Cactus Club Cafe Restaurants
- Fairmont Hotels
- Four Seasons Hotels
- Hilton Hotels
- Hyatt Hotels
- Intercontinental Hotels Group
- Marriott Hotels
- Oliver & Bonacini Restaurants
- RECIPE Unlimited Brands of Restaurants
- Schlegel Villages
- Service Inspired Restaurants - Sir Corp
- Shangri-La Hotels
- JOEY Restaurants
- Radonic Travel Tourism Marketing
The Humber Advantage
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Internship Partners
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Your Career
Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.
The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.
Establish your hospitality and tourism career in a number of diverse sectors including:
- commercial and leisure transportation such as airlines and cruise ships
- convention and conference centres
- destination marketing organizations
- food and beverage management
- hotels and accommodations
- special event planning
- tour operations
- tourist attractions
- Toursim marketing and advertising agencies
Find employment as a guest service manager, sales manager, food and beverage supervisor, banquet manager, revenue manager, and conference assistant.
Graduates work for domestic and global hotel brands, cruise lines, travel agencies, restaurants, airlines, other tourism related businesses and agencies, and event planning companies.
Professional Accreditations & Recognition
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.
Additional requirements may apply.
Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Program Availability
| START DATE | LOCATION | STATUS |
|---|
| START DATE | LOCATION | STATUS |
|---|---|---|
| September 2023 | IGS | Open |
International students can now apply to this program at Humber’s new International Graduate School (IGS).
Humber Students Benefit from Five Centres of Innovation (COIs)
The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.
About the COIsNews Feed
Overnight Excursion Allows Students to Experience Toronto From a Tourist's Perspective
Tue, January 10, 2023
As part of the first-semester experiential learning component, hospitality students visited downtown Toronto to experience the city from the perspectives of a tourist and hospitality operator.
Castell@College Connects Students to Hospitality Leaders
Tue, January 10, 2023
The Hospitality - Hotel & Restaurant Operations Management program partnered with Castell Project and hosted Castell@College, a virtual event.
Culinary Professionals Share Industry Experiences
Mon, January 09, 2023
On December 8th, five industry chefs attended the students' first semester Basic Culinary Knowledge course to share their culinary journey and current roles.
Holiday Party Raises Donations for Youth Without Shelter
Fri, January 06, 2023
On December 21st, the Longo Faculty of Business hosted its annual holiday party in person for the first time in two years and was held in the newly renovated office space at the North campus.
Tourism Students Visit Niagara’s Latest Attraction
Fri, January 06, 2023
Three tourism student cohorts travelled to Niagara Falls for the day to scope out a world-class tourism destination from a travel professional perspective.
Hospitality Student is Nominated for Guest Services Ambassador of the Year
Thu, December 15, 2022
After a two-year hiatus, the 9th annual Greater Toronto Hotel Association (GTHA) Spirit Awards returned to the Metro Toronto Convention Centre on November 18th.
No news at this time.
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On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.
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