Hospitality and Tourism Operations Management
Program Overview
Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries which continues to offer great employment advancement potential. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.
It is widely expected that post-COVID19, travel and tourism will rebound and pent-up demand will result in a surge of job opportunities for professionals in every sub-sector of this industry.
The program covers a wide array of subjects including key areas of the tourism industry such as human resources, leadership and strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.
Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.
Semester 3 |
|---|
| WORK 5507: Internship |
Upon successful completion of the program, a graduate will:
Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.
Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.
Use financial operating and statistical reports to assist in intermediate and long-term decision making.
Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.
Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.
Develop effective customer relations, mange guest problems with empathy and sensitivity.
Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.
Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.
Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.
Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.
Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.
Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.
Use effective interpersonal skills in the workplace.
Use effective oral and written communication skills.
Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.
Work Placement
Your work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work experience needed to embark upon an exciting career in the hospitality and tourism industry. Our internship co-ordinators provide support in securing your work placement, leveraging our strategic relationships and partnerships with highly rated employers. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, allowing you to showcase your skills and knowledge - all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance. Placements are 160 hours (minimum) placement which may be completed full time in the third semester.
The Humber Advantage
The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.
The Humber Experience
"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.
I will continue to work for them supporting category management and the central kitchen. After this, I'll work in store to gain practical experience. That way, my professional growth will be assured."
– Emanuele Trovato
Your Career
Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.
The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.
Establish your hospitality and tourism career in a number of diverse sectors including:
- commercial and leisure transportation such as airlines and cruise ships
- convention and conference centres
- destination marketing
- food and beverage management
- hotels and accommodations
- special event planning
- tour operations
- tourist attractions
Find employment as a guest service manager, sales manager, food and beverage supervisor, banquet manager, revenue manager, and conference assistant.
Graduates work for domestic and global hotel brands, cruise lines, travel agencies, restaurants, airlines, other tourism related businesses and agencies, and event planning companies.
Professional Accreditations & Recognition
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.
Additional requirements may apply.
Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Related Programs
Hospitality and Tourism Management, Bachelor of Commerce
Credential: Honours Degree
Length: 8 semesters
Program Availability
| START DATE | LOCATION | STATUS |
|---|---|---|
| September 2022 | North | Open |
| START DATE | LOCATION | STATUS |
|---|---|---|
| September 2022 | North | Open |
Hospitality & Tourism Success Stories
Culinary Management Student Elisha Fernandes Takes Sustainability Course
Fri, October 01, 2021
Student Elisha Fernandes took a sustainability course during his fourth semester of Culinary Management and was amazed by his learnings.
Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship
Tue, June 08, 2021
My placement helped me a lot to learn and gain knowledge about the travel industry.
Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship
Tue, June 08, 2021
This placement helped me better understand my field by always looking at the positive side of things.
No news at this time.
Faculty of Business Events
Global Learning Collective Virtual WIL Information Session
Humber
Thu, July 22, 2021
Online
Join us to learn about the exciting virtual Work Integrated Learning opportunities available with the Global Learning Collective!
Fall 2021 Virtual Open House
Humber
Sat, November 20, 2021 | 10:00 AM - 02:00 PM
Register now for virtual information sessions to help you decide what program is right for you.
Faculty of Business News
Humber Professor Greets Students in 8 Different Languages
Fri, October 01, 2021
Humber Faculty of Business professor Mike Dover started the semester by greeting his students in 8 different languages.
Work Integrated Learning Centre Hosted Goodmans LLP
Fri, October 01, 2021
Two representatives from Goodmans LLP delivered a virtual presentation titled, “A Day in the Life at Goodmans”.
Fall 2021 Virtual Career Fair
Fri, October 01, 2021
The Faculty of Business Work Integrated Learning Centre is hosting a Virtual Career Fair for industry professionals and students.
The Humber Room and Gourmet Express Relaunch
Fri, October 01, 2021
We hosted a graduation for the students in the Christian Horizons/Humber College Culinary Certificate in the Humber Room.
Ningbo Program Success
Fri, October 01, 2021
Students in the joint Humber College Ningbo University program in the 2020-2021 school year participated in all of their courses online due to the pressures of the pandemic.
No news at this time.
Program News
HTOM and HROM Alumni Event a Huge Success
Thu, April 01, 2021
The highly attended and much anticipated annual Hospitality and Tourism Operations Management and Hospitality - Hotel and Restaurant Operations Management alumni event was held on March 3rd.
No news at this time.
Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.
On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.
Post-Admission Requirements
Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).
Fees
The 2021-2022 fee for three semesters was:
- domestic: $5,796.48
- international: $18,048.00
Fees are subject to change.
Fees by Semester
Domestic Fees International FeesAdditional Costs
Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.
Scholarships
Humber Scholarships
Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.
Humber Bursaries
Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.
External Awards, Bursaries & Scholarships
Find out more information about external scholarships and bursaries, visit External Awards.
Indigenous Student Awards, Bursaries & Scholarships
Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.
Pathways
Pathways are academic routes that students can take to move from one credential to another.
PATHWAYS OUT TO ANOTHER PROGRAM:
TO A PARTNER INSTITUTION
MSc International Tourism and Hospitality Management
Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate may receive advanced entry (at the Postgraduate Diploma stage) to RGU's MSc International Tourism and Hospitality Management program. Graduates must have:
- completed the Hospitality and Tourism Operations Management program
- acheived a Grade Point Average of 3.5 or above
- a suitable reference from a Humber faculty member
- where the applicant's first language is not English, provide satisfactory evidence that the applicant meets the general English language requirements of the University. Applicants who require a Tier 4 visa must meet the requirements set out by the UK Visas and Immigration Secure English Language Testing (SELT) for postgraduate entry to the UK as published on their website.
- the requisite visa to enter the United Kingdom for study purposes.
Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.
For more information, contact: international@rgu.ac.uk
MA Tourism Management
Graduates of Humber's Hospitality and Tourism Operations Management Graduate Certificate, with a minimum B (73%) GPA, who have been accepted into Royal Roads University's Master of Arts in Tourism Management (MATM) can be granted six (6) elective credits towards their master’s program.
To be eligible for transfer credit, students must successfully complete the following Humber courses:
- HTOM 5000: Principles of Tourism and Hospitality
- HTOM 5002: Human Resources Management and Hospitality Law
- HTOM 5004: Tourism and Hospitality Operations and Finance
- HTOM 5007: Tourism and Hospitality Sales and Marketing
- HTOM 5501: Globalization and Sustainable Tourism
The MATM program offers two delivery options a) a 20-month on-campus option or b) a two-year blended learning model that is offered primarily through online study combined with mandatory on-site residencies.
Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution and see website for detailed admission requirements.
For further information, please contact Claire Clarke.
Master of Applied Management
Graduates of the Ontario Graduate Certificate from Humber College are eligible to enroll in the Master of Applied Management at Eastern Institute of Technology (EIT) in New Zealand. Students who have met the following criterial will be eligible to enter into the final 75 credits of the EIT Master of Applied Management program:
- Successful completion of the Humber Ontario Graduate Certificate in (A) Entrepreneurial Enterprise, Business Management, (B) Human Resources Management, (C) Global Business Management, (D) Marketing Management, (E) Project Management, (F) Supply Chain Management, (G) Hospitality and Tourism Operations Management, (H) Sport Business Management, (I) Event Management, or (J) Music Business;
- Successful completion of an approved research methods course from Humber; and,
- Achievement of the NZQA minimum English proficiency standards for a degree program by completing any Ontario Graduate Certificate.
To complete the EIT Master of Applied Management, graduates of the Humber’s Ontario Graduate Certificates listed above require 75 credits at NZQF Levels 8 and 9 with a minimum of 45 credits at NZQF Level 9.
The EIT Master of Applied Management is a term-based program with four terms per year; each term consists of nine teaching weeks and a term break.
All Humber graduates articulating through this pathway will be provided with academic guidance by the EIT Master of Applied Management (180) Programme Coordinator in regards to EIT’s supervision capability at the time of student application.
Graduates of Ontario Graduate Certificate from Humber College who enroll at EIT will enroll as international students and will have the rights and obligations of international students.
Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.
For more information, contact: teubanks@eit.ac.nz
Bachelor of Management
Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.
Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.
If you still have questions, reach out to the transfer admissions team at info@davenport.edu or 1.800.686.1600.
How to Apply
Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.
INTERNATIONAL STUDENTS
If you’re an international student, you can apply directly to Humber via our International Centre.
