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Hospitality and Tourism Operations Management

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Program Code: 14101
Credential: Ontario Graduate Certificate
Program Length: 3 semesters
Start Dates: September

Program Overview

Humber’s Hospitality and Tourism Operations Management graduate certificate program is your fast-track entry into one of the world’s most dynamic industries which continues to offer great employment advancement potential. Gain the skills needed for success in an exciting career in tourism and hospitality management both in Canada and internationally.

It is widely expected that post-COVID19, travel and tourism will rebound and pent-up demand will result in a surge of middle management job opportunities for professionals in every sub-sector of this industry.

The program covers a wide array of subjects including key areas of the tourism industry such as sales and digital marketing, human resources, leadership and strategic business planning. The curriculum brings the industry into the classroom and connects the student with the industry through guest speakers, field trips and industry engagement.

Enjoy small class sizes, taught by faculty with extensive industry experience and strong tourism and hospitality connections.

  • enhance your resumé with industry certifications such as service excellence, Google Ads, Facebook Blueprint, responsible alcohol beverage service, and wine and beer knowledge
  • embark on a 8-week industry placement providing you with on-the-job experience and industry contacts
  • gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
  • learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software
Courses Learning Outcomes

Upon successful completion of the program, a graduate will:

  1. Apply financial management principles including cost accounting, management accounting, and audit practices and procedures.

  2. Apply management theory and operating practices including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

  3. Use financial operating and statistical reports to assist in intermediate and long-term decision making.

  4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

  5. Apply strategic marketing principles and techniques in the development of a sound organizational marketing plan.

  6. Develop effective customer relations, manage guest problems with empathy and sensitivity.

  7. Apply the concepts of organizational behaviour with consideration of their impact on hospitality and tourism operations.

  8. Use relevant and current information systems including the use and application of industry-specific and generic software packages relating to operational planning and management.

  9. Contribute effectively to the development and implementation of management procedures in the supervision of employees, identify and use appropriate motivational and team-building techniques to achieve desired results.

  10. Apply government legislation and regulations bearing on the hospitality and tourism industry including occupational health and safety legislation, employment standards and labour relations, and contract law.

  11. Define ethics, integrity and social responsibility, and assess their importance to hospitality administration.

  12. Conceptualize and develop a new venture small business plan including the role of the entrepreneur or small business owner/operator in the hospitality and tourism sectors.

  13. Use effective interpersonal skills in the workplace.

  14. Use effective oral and written communication skills.

  15. Conduct meetings and make formal presentations through the use of effective public speaking skills and techniques.


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Work Placement

Your work placement will provide you with the vital hands-on experience that is highly valued by employers. Gain valuable work experience needed to embark upon an exciting career in the hospitality and tourism industry. Our internship co-ordinators provide support in securing your work placement, leveraging our strategic relationships and partnerships with highly rated employers. During the placement, you will receive hands-on experience, network with industry professionals while working under their experienced direction, allowing you to showcase your skills and knowledge - all under the guidance of dedicated faculty support. Placements provide the opportunity for employers to evaluate students’ performance. Placements are 160 hours (minimum) placement which may be completed full time in the third semester.

Our internship co-ordinator provides direction and assistance for each student in securing a placement.

Industry partners who often provide work placements include:

  • Cactus Club Cafe Restaurants
  • Fairmont Hotels
  • Four Seasons Hotels
  • Hilton Hotels
  • Hyatt Hotels
  • Intercontinental Hotels Group
  • Marriott Hotels
  • Oliver & Bonacini Restaurants
  • RECIPE Unlimited Brands of Restaurants
  • Schlegel Villages
  • Service Inspired Restaurants - Sir Corp
  • Shangri-La Hotels
  • JOEY Restaurants
  • Radonic Travel Tourism Marketing 

 

The Humber Advantage

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International Students can Stack and Stay Longer in Canada!

Double your employability with 2 times the education and experience!
Apply now for your first Graduate Certificate and get the opportunity for early admittance* into a second program in the following year. Stack your education to potentially earn credits that will lessen your course load in year two, allowing you to work or spend more time immersing yourself in Canadian culture! Extend your stay and double your employability skills through two work terms across two business programs. The extra year of studies will give you qualifications for a potential 3-year postgraduate work permit.

Industry Partners

Longo Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. Partners provide internships for students, fund capital projects such as labs and more than $60,000 in awards and scholarships, and also employ Humber graduates.

Internship Partners

Four Seasons - Toronto

Courtyard Marriott

CN Tower

Beautiful World

Deerhurst Resort

Element by Westin

Holiday Inn Express & Suites

Sunnybrook Health Sciences Centre

The Westin Toronto Airport

Intercontinental Hotels & Resorts

Student Testimonial

"I have been working 40 hours a week on average since I started (at Longos). It has been a good learning experience. I really enjoyed everything — although sometimes it was overwhelming and challenging. The great thing is that they helped me design my career path and offered me two job opportunities.

I will continue to work for them supporting category management and the central kitchen. After this,  I'll work in store to gain practical experience. That way, my professional growth will be assured." 

– Emanuele Trovato

Your Career

Take off on a new dynamic career path in the hospitality and tourism industry either in Canada or internationally.

The global tourism industry is dynamic and ever-changing with over one billion people travelling the world in a single year. According to the UNWTO’s long-term forecast, international tourist arrivals worldwide is expected to reach 1.8 billion by 2030. Tourism HR Canada projects that the potential labour shortage in tourism services in Canada could reach more than 240,000 full-year jobs by 2030.

Establish your hospitality and tourism career in a number of diverse sectors including:

  • commercial and leisure transportation such as airlines and cruise ships
  • convention and conference centres
  • destination marketing organizations
  • food and beverage management
  • hotels and accommodations
  • special event planning
  • tour operations
  • tourist attractions
  • Toursim marketing and advertising agencies

Find employment as a guest service manager, sales manager, food and beverage supervisor, banquet manager, revenue manager, and conference assistant.

Graduates work for domestic and global hotel brands, cruise lines, travel agencies, restaurants, airlines, other tourism related businesses and agencies, and event planning companies.

Professional Accreditations & Recognition

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 certification.

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
September 2023 IGS Open

International students can now apply to this program at Humber’s new International Graduate School (IGS).

Humber Students Benefit from Five Centres of Innovation (COIs)

The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.

About the COIs  

News Feed

Overnight Excursion Allows Students to Experience Toronto From a Tourist's Perspective

Overnight Excursion Allows Students to Experience Toronto From a Tourist's Perspective

Tue, January 10, 2023

As part of the first-semester experiential learning component, hospitality students visited downtown Toronto to experience the city from the perspectives of a tourist and hospitality operator.

Read More
Castell@College Connects Students to Hospitality Leaders

Castell@College Connects Students to Hospitality Leaders

Tue, January 10, 2023

The Hospitality - Hotel & Restaurant Operations Management program partnered with Castell Project and hosted Castell@College, a virtual event.

Read More
Culinary Professionals Share Industry Experiences

Culinary Professionals Share Industry Experiences

Mon, January 09, 2023

On December 8th, five industry chefs attended the students' first semester Basic Culinary Knowledge course to share their culinary journey and current roles.

Read More
Holiday Party Raises Donations for Youth Without Shelter

Holiday Party Raises Donations for Youth Without Shelter

Fri, January 06, 2023

On December 21st, the Longo Faculty of Business hosted its annual holiday party in person for the first time in two years and was held in the newly renovated office space at the North campus.

Read More
Tourism Students Visit Niagara’s Latest Attraction

Tourism Students Visit Niagara’s Latest Attraction

Fri, January 06, 2023

Three tourism student cohorts travelled to Niagara Falls for the day to scope out a world-class tourism destination from a travel professional perspective.

Read More
Hospitality Student is Nominated for Guest Services Ambassador of the Year

Hospitality Student is Nominated for Guest Services Ambassador of the Year

Thu, December 15, 2022

After a two-year hiatus, the 9th annual Greater Toronto Hotel Association (GTHA) Spirit Awards returned to the Metro Toronto Convention Centre on November 18th.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Contact Us

Admissions Questions

General Enquiries

Call 416-675-3111 or email enquiry@humber.ca. If you have already applied, be sure to check your application status on myhumber.ca.

Domestic Applicants Enquiries

Domestic applicants can book a one-on-one advising appointment with an admissions representative.

International Applicants Enquiries

Contact the International Centre for information about full-time programs (including the International Graduate School), how to apply and to follow up on your submitted application.

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Ron Caughlin, program co-ordinator
416.675.6622 ext. 72077
ron.caughlin@humber.ca

Campus Information

Book a campus tour to take a closer look at what it's like to be a student at Humber.

Want More Info?

Find out more about the student experience and everything that Humber has to offer Future Students.

for more info on Humber, including programs, special events and more!

How To Become An Apprentice

Becoming an Apprentice

Find an employer willing to sponsor you as an apprentice.

Contact the Ministry of Labour, Immigration, Training and Skills Development to register as an apprentice.

Work with your employer approximately one year before attending Humber.

View Instructions 

Ontario Youth Apprenticeship Program (OYAP)

If you’re in high school – grade 11 or 12 – you can earn co-op education credits through work placements in some skilled trades.

Visit OYAP 

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Need Advice?

Program Advising Appointments

Get help narrowing down your program options or book a one-on-one pre-enrolment advising appointment with one of our Recruitment Officers.

Transfer & Pathway Advising

Book a virtual appointment with a Student Mobility Advisor learn more about getting Transfer Credit(s) for previous post-secondary experience, Prior Learning Assessment and Recognition (PLAR), and Pathways options.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following three requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • A bachelor’s degree, advanced diploma or diploma

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

N/A

Equipment & Device Requirements

Fees & Financial Aid

The 2022-2023 fee for three semesters was:

  • domestic: $5,851.40
  • international: $18,058.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

Approximately $650 - textbooks and supplies – $650 (per semester); plus nominal fees to cover the costs of industry field trips in specific courses.

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.
View Pathways Into This Program  
View Transfer Out Opportunities From This Program  

International Students can Stack and Stay Longer in Canada!

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