Hospitality - Hotel and Restaurant Operations Management
Program Overview
Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.
Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts. You will have opportunities to:
- enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
- embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
- gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
- learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software
Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.
Upon successful completion of the program, a graduate will:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Work Placement
In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
- Cactus Club Cafe Restaurants
- Fairmont Hotels
- Four Seasons Hotels
- Hilton Hotels
- Hyatt Hotels
- Intercontinental Hotels Group
- Marriott Hotels
- Oliver & Bonacini Restaurants
- RECIPE Unlimited Brands of Restaurants
- Schlegel Villages
- Service Inspired Restaurants - Sir Corp
- Shangri-La Hotels
- JOEY Restaurants
The Humber Advantage
Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.
Take a 360 Degree Tour of Our Wine & Mixology Lab
For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.
Humber College’s Longo Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.
Thank You!
We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.
The Humber Experience
Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.
Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.
Study Abroad
Semester 4 Taiwan: This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the Fall semester.
These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.
Your Career
With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.
Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:
- conference and event manager
- director of food and beverage
- director of human resources
- director of sales and marketing
- hotel general manager
- operations manager
- quality standards specialist
- restaurant manager
- revenue manager
Professional Accreditations & Recognition
Certification Opportunities
Qualified students have the opportunity to earn the following certifications as part of the program:
- Smart Service Ontario Responsible Alcohol Beverage Service
- TrainCan – (BASICS.fst®) Food Safety and Sanitation
- Wine & Spirit Education Trust (WSET) Level 1
Certification in Hotel Industry Analytics (CHIA)
Qualified students have the opportunity to take the Certification Hotel Industry Analytics (from Smith Travel Research).
Additional requirements may apply.
Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Program Availability
Hospitality - Hotel and Restaurant Operations Management Program
Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.
Humber Students Benefit from Five Centres of Innovation (COIs)
The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.
About the COIsNews Feed
Overnight Excursion Allows Students to Experience Toronto From a Tourist's Perspective
Tue, January 10, 2023
As part of the first-semester experiential learning component, hospitality students visited downtown Toronto to experience the city from the perspectives of a tourist and hospitality operator.
Castell@College Connects Students to Hospitality Leaders
Tue, January 10, 2023
The Hospitality - Hotel & Restaurant Operations Management program partnered with Castell Project and hosted Castell@College, a virtual event.
Hospitality Student is Nominated for Guest Services Ambassador of the Year
Thu, December 15, 2022
After a two-year hiatus, the 9th annual Greater Toronto Hotel Association (GTHA) Spirit Awards returned to the Metro Toronto Convention Centre on November 18th.
Hospitality – Hotel & Restaurant Operations Management Students Solve Challenges
Thu, October 27, 2022
As the hospitality industry has been one of the hardest-hit sectors during the pandemic, operators have had to pivot to address challenges as business ramps up quickly.
Hospitality Management Student Selected Into Unique Food Entrepreneurship Program
Wed, April 06, 2022
Kate Naumova, 3rd Semester Hospitality -Hotel and Restaurant Operations Management student has been accepted into the Chartwells and Venturepark Labs “Concept to Market Sprint” program.
Hospitality – Hotel & Restaurant Operations Management Students Solve Industry Challenges
Mon, June 07, 2021
As the hospitality industry has been one of the hardest-hit sectors during the pandemic, operators have had to pivot to address challenges in the new era.
No news at this time.
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On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.
