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Hospitality - Hotel and Restaurant Operations Management

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Program Code: HH211
CIP Code: 52.0909
Credential: Diploma
Start Dates: January, September
Program Length: 4 semesters
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Program Overview

Are you interested in a career that is rewarding, in high demand offering meaningful employment upon graduation? One that offers a great deal of flexibility and scope for movement in a thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry may be for you.

Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts. You will have opportunities to:

  • enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
  • embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
  • gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
  • learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Work-Integrated Learning  

In fourth semester, students participate in a with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a field experience.

Industry partners who often provide field experiences include:

  • Cactus Club Cafe Restaurants
  • Fairmont Hotels
  • Four Seasons Hotels
  • Hilton Hotels
  • Hyatt Hotels
  • Intercontinental Hotels Group
  • Marriott Hotels
  • Oliver & Bonacini Restaurants
  • RECIPE Unlimited Brands of Restaurants
  • Schlegel Villages Retirement Living
  • Service Inspired Restaurants - Sir Corp
  • Shangri-La Hotels
  • JOEY Restaurants

Humber Advantages

two people talking at reception deskCheck out our State-of-the-Art Learning Labs
two people shaking handsLearn more about Humber's Industry Leadership
students listening to presentationFind out what Internship Partners you can work with
group of studentsSee what students have to say about their Experience
three people looking at gallery wallBrowse the Photo Gallery
person at airportEnhance your learning experience and Go Abroad
students working at a tableLearn more about potential Scholarship Opportunities
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Learning Labs

The Humber Room

The Humber Room

Students in Humber's culinary and hospitality programs put their practical skills to use preparing lunches and dinners in a real world environment. The 120 seat restaurant offers world class cuisine, replicating a fine dining restaurant. The state-of-the-art teaching restaurant is the most modern environments for students to learn in.

people sitting in restaurant

Humber student serving restaurant guests

Humber student in restaurant server uniform

Gourmet Express

Student serving customer at Gourmet Express

Students in this program can complete projects with Gourmet Express. Gourmet Express products are student made in our Humber Kitchen under the guidance of expert chefs in the practical classes of our baking & pastry arts and culinary programs. Pick up a delicious meal on-the-go at Humber’s Gourmet Express.

Wine Tasting and Mixology Lab

Person holding wine glass in lecture room

Wine tasting and demonstrations take place in a luxurious theatre where students are introduced to wines of the world and the intricacies of food and wine pairing. The lab is equipped with its own wine cellar/cooler, a demonstration induction cooking unit, glassware racks, storage and washing equipment and full audio visual and satellite broadcast capabilities. In the mixology lab, students learn the theory and practical skills of a wide range of beverages and mixology including creating mixed drinks, understanding beers, spirits and wines.

Industry Leadership

Humber College’s Longo Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.

Thank You!

We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.

Greater Toronto Hotel Association

Internship Partners

Cactus Club Cafe Restaurants

Fairmont Hotels

Hilton Hotels

Hyatt Hotels

Intercontinental Hotels Group

JOEY Restaurants

Oliver & Bonacini Restaurants

RECIPE Unlimited Brands of Restaurants

Shangri-La Hotels

Student Experience

Man speaking in a microphone to an audience

Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.

Humber Hospitality Management - Hotel Restaurant video

Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.

Hospitality Students Promote Pan Am Games video

Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.

Six people smiling during interviews

Six award-winning Longo Faculty of Business alumni and faculty are excelling in the food and hospitality industry. Watch the video to learn more about their career journeys, accolades and how Humber has contributed to their success.

Go Abroad

student in summer in field

Summer Abroad

Students in this program may be eligible for a credit through Summer Abroad in Croatia, Denmark, Finland, India, Japan, New Zealand, Peru or Vietnam.

back of two people looking at mountains

Placement Abroad

Students have the opportunity to complete program work placements in Canada or abroad. Students may also be eligible to receive a bursary from Humber.

Scholarship Opportunities

Choice Hotels Canada Student Award
Presented to an outstanding and energetic student in the Hospitality – Hotel and Restaurant Operations Management program who is in good academic standing. This professional individual demonstrates a passion for service excellence, pride, teamwork, contagious enthusiasm and is a future hospitality leader of tomorrow.

Gabe Magnotta Award of Excellence for Wine Knowledge
Presented to a student in the Hospitality − Hotel and Restaurant Operations Management program, who has achieved excellence, appreciation and understanding in the field of wine knowledge. Awarded in honour of Gabe Magnotta, co-founder of Magnotta Winery and one of the true pioneers of the "Canadian Wine Renaissance".

Greater Toronto Hotel Association Award
Presented to a continuing student in the Hospitality Management - Hotel and Restaurant program who shows leadership, high academic achievement and has been employed in the hotel and restaurant industry, as recommended by faculty to the dean.

Hospitality Award of Excellence
Presented to a student in the Hospitality Management program who demonstrates high leadership academic achievement and has acted as an ambassador to the Hospitality Management-Hotel and Restaurant program.

Hotel and Restaurant Management Faculty Scholarship
Presented to a student in the *Hospitality-Hotel and Restaurant Operations Management* program who has demonstrated the ability to be a successful member of the hospitality industry by exhibiting leadership skills, maintaining academic standards (GPA of 70%+), and fostering excellence in customer service. The selected recipients must also meet the following criteria:

  • Must be in financial need
  • Must be a Canadian citizen, a Permanent Resident or a Protected Person
  • Must reside in Ontario

Hotel and Restaurant Operations Mangement Leadership Award
Presented to students enrolled in the Hotel and Restaurant Operations Mangement Diploma who have demonstrated excellence and commitment to the Faculty of Business through leadership, initiative, dedication, personal motivation, involvement in class activities and school special events, while maintaining sound academic standing.

Hospitality and Tourism Scholarship
Presented to a student in the *Hospitality-Hotel and Restaurant Operations Management* or *Hospitality-Event Management* program who has demonstrated high academic achievement (GPA or 70% or greater). The selected recipients must also meet the following criteria:

  • Must be in financial need
  • Must be a Canadian citizen, a Permanent Resident or a Protected Person
  • Must reside in Ontario

Leschuk Memorial Award
Presented to a student in the Hospitality − Hotel and Restaurant Operations Management program who demonstrates outstanding performance during work placements in technical aspects and interpersonal skills, complemented by excellent writing skills detailing work experience in a written report.

Monte Carlo Inns Hospitality Scholarship
Presented to a student who is in their final year of the Hospitality Management program who has demonstrated not only academic skills, but also leadership and co-operation in class. In addition this student is in good academic standing and has overcome significant challenges. The student is responsible, reliable, dependable and shows enthusiasm, and a positive attitude towards his/her peers; while demonstrating extra-curricular leadership in their program of study or in the broader Humber community, as recommended by faculty to the dean.

Saverio Schiralli Scholarship
Presented to a student in their final year of the *Hospitality - Hotel & Restaurant Operations Management* program with excellent academic standing (GPA of 80 % or greater), exceptional theoretical knowledge of enology and viticulture as well as superior wine tasting skills. The selected recipients must also meet the following criteria:

  • Must be in financial need
  • Must be a Canadian citizen, a Permanent Resident or a Protected Person
  • Must reside in Ontario

Smart Serve Award
Presented to returning students, one from the Hospitality − Hotel and Restaurant Operations Management program and one from the Hospitality − Event Management program, who have demonstrated an understanding of the liability and responsible service issues of the alcohol beverage industry and have achieved consistent academic marks of 75 per cent or higher during the first two semesters of their respective programs.

Tourism and Hospitality Management Faculty Scholarship
Presented to a student in the *Hospitality-Hotel and Restaurant Operations Management* program who has demonstrated the ability to be a successful member of the hospitality industry through leadership skills, maintaining academic standards, customer service skills, and fostering excellence. The selected recipients must also meet the following criteria:

  • Must be in financial need
  • Must be a Canadian citizen, a Permanent Resident or a Protected Person
  • Must reside in Ontario

Compass Group Award
Presented to a second-year student in either the Hospitality − Hotel and Restaurant Operations Management or the Culinary Management program with good academic standing, who demonstrates strong leadership and teamwork skills and is interested in a career in contract food service and facilities management

smiling student wearing uniform in the middle of setting table in the Humber Room

Uniform Orders

All students will need to purchase a uniform for this program. Place your order today by following the link below.

Study Abroad

Semester 4 Taiwan: This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the Fall semester.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.

Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:

  • conference and event manager
  • director of food and beverage
  • director of human resources
  • director of sales and marketing
  • hotel general manager
  • operations manager
  • quality standards specialist
  • restaurant manager
  • revenue manager

Professional Accreditations & Recognition

Certification Opportunities

Qualified students have the opportunity to earn the following certifications as part of the program:

 

Certification in Hotel Industry Analytics (CHIA)

Qualified students have the opportunity to take the Certification Hotel Industry Analytics (from Smith Travel Research).

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Jan 2025 Block-Based North Open
Start dates between Sept 2025 - Aug 2026
START DELIVERY LOCATION STATUS
Sep 2025 Block-Based North Open
Jan 2026 Block-Based North Open
Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Jan 2025 Block-Based North Open
Start dates between Sept 2025 - Aug 2026
START DELIVERY LOCATION STATUS
Sep 2025 Block-Based North Open
Jan 2026 Block-Based North Opening Soon

Humber is a publicly funded institution. International students graduating from a PGWP Eligible program at Humber are eligible to apply for a Post-Graduation Work Permit.

International students in Canada could be eligible for an automatic scholarship*.  Apply now!

Check out the step-by-step Admissions Road Map for helpful information and additional resources.

Start dates between Sept 2024 - Aug 2025
START DELIVERY LOCATION STATUS
Jan 2025 Block-Based North Closed
Start dates between Sept 2025 - Aug 2026
START DELIVERY LOCATION STATUS
Sep 2025 Block-Based North Open
Jan 2026 Block-Based North Opening Soon

Humber is a publicly funded institution. International students graduating from a PGWP Eligible program at Humber are eligible to apply for a Post-Graduation Work Permit.

International applicants outside of Canada can apply through Humber International. Check out the step-by-step Admissions Road Map for helpful information and additional resources.

Learn The Art of Hospitality

Person pouring a drink

Watch the video to preview the hospitality experience at Humber.


News Feed

Hospitality Students Collaborate with Industry Partners to Address Real-World Challenges

Hospitality Students Collaborate with Industry Partners to Address Real-World Challenges

Tue, September 17, 2024

Students in the Hospitality - Hotel and Restaurant Operations Management program demonstrated their skills and creativity in their capstone course.

Read More
Students Gain Industry Insights at the 2024 Restaurants Canada Show

Students Gain Industry Insights at the 2024 Restaurants Canada Show

Tue, June 04, 2024

Hospitality and Tourism Operations Management students attended and volunteered at the 2024 Restaurants Canada (RC) Show.

Read More
Hospitality Students Shine in 2024 Skills Ontario Restaurant Service Competition

Hospitality Students Shine in 2024 Skills Ontario Restaurant Service Competition

Tue, June 04, 2024

Two standout students demonstrated their expertise at the 2024 Skills Ontario Restaurant Service Post-Secondary Competition.

Read More
Alumna Wins 2024 KML Top 30 Under 30 Award

Alumna Wins 2024 KML Top 30 Under 30 Award

Tue, June 04, 2024

Hospitality alumna and third-generation hotelier, Kalene Finnegan, has achieved a remarkable milestone by winning the 2024 KML Top 30 Under 30 Award.

Read More
Hospitality Graduate Debuts Inspiring New Book

Hospitality Graduate Debuts Inspiring New Book

Tue, June 04, 2024

Hospitality - Hotel and Restaurant Operations Management graduate, Irish Dhindsa, celebrated the launch of her new book.

Read More
Hospitality Capstone Course Delivers Practical Solutions to Industry Challenges

Hospitality Capstone Course Delivers Practical Solutions to Industry Challenges

Mon, June 03, 2024

Two groups of Hospitality - Hotel and Restaurant Operations Management students engaged in solving real-world case problems in their capstone course.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber Polytechnic reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

GET YOUR $125 APPLICATION FEE BACK*

Apply On Us This September!

Apply through OCAS between June 14 - July 19, 2024 and be registered full-time on Tuesday, September 17, 2024 and receive a $125 credit equal to the domestic application fee.

To qualify, get started by filling out the APPLY ON US form.

*This promotion is open to domestic applications for the September 2024 program intakes only. Offer not valid for existing applicants or applications.

International Students with a valid Study Permit or Letter of Introduction (LOI)* can receive a Waiver Code to cover the $100 September 2024 application fee.

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How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by July 15, 2024 to receive your Application Fee Credit. Applications for September will remain open as long as the program availability status shows Open.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Contact Us

Admissions Questions

General Enquiries

Call 416-675-3111 or email enquiry@humber.ca. If you have already applied, be sure to check your application status on myhumber.ca.

Domestic Applicants Enquiries

Domestic applicants can book a one-on-one advising appointment with an admissions representative.

International Applicants Enquiries

Contact the International Centre for information about full-time programs (including the International Graduate School), how to apply and to follow up on your submitted application.

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca


Jessica Estrela, program support officer
416-675-6622 ext. 5830
jessica.estrela@humber.ca

Campus Information

Book a campus tour to take a closer look at what it's like to be a student at Humber.

Want More Info?

Find out more about the student experience and everything that Humber has to offer Future Students.

for more info on Humber, including programs, special events and more!

How To Become An Apprentice

Becoming an Apprentice

Find an employer willing to sponsor you as an apprentice.

Contact the Ministry of Labour, Immigration, Training and Skills Development to register as an apprentice.

Work with your employer approximately one year before attending Humber.

View Instructions 

Ontario Youth Apprenticeship Program (OYAP)

If you’re in high school – grade 11 or 12 – you can earn co-op education credits through work placements in some skilled trades.

Visit OYAP 

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Need Advice?

Program Advising Appointments

Get help narrowing down your program options or book a one-on-one pre-enrolment advising appointment with one of our Recruitment Officers.

Transfer & Pathway Advising

Book a virtual appointment with a Student Mobility Advisor learn more about getting Transfer Credit(s) for previous post-secondary experience, Prior Learning Assessment and Recognition (PLAR), and Pathways options.

Admission Requirements

Admission selection is based on the academic criteria indicated. Meeting minimum eligibility requirements does not guarantee admission.

Admission selection is based on the following three requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a credential evaluation. Note, for international High school education course by course evaluations, ICAS must be used. For international post-secondary education, a WES evaluation must be provided. In situations where you expect to apply for transfer credit, it is recommended that a course by course WES evaluation is completed.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Professional Industry Standards

Upon acceptance into the program, you must follow professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant and beverage lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses.

It is mandatory to wear a Humber-issued restaurant and beverage uniform in practical lab classes in this program. Admittance to these classes is not permitted if you are not in uniform. The cost for the uniform has been added to your first semester tuition fees. In order for the uniform to be available for the first day of class, students must submit their size requirements via an online order form. 

Uniform Order Form

Computer Skills

Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are an important asset in successfully completing the program.

Equipment & Device Requirements

Fees & Financial Aid

The 2024/2025 fee for two semesters was:

  • domestic: $4,180.73
  • international: $17,307.59

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$450 - textbooks and support material (for one semester); nominal fees to cover costs of industry field trips and required industry certifications (varies by semester).

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.
View Pathways Into This Program  
View Transfer Out Opportunities From This Program  
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