Upon successful completion of the program, a graduate will:
Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.
Humber College’s Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.
Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.
Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.
Watch the video to learn more about the involvement of our students within Restaurants Show Canada
Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.
For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.
Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Europe or Taiwan. Students are enrolled with Humber and pay an additional program fee for this Semester 4 optional program. This is subject to eligibility standards and an application process.
Current opportunities include:
Semester 4 Europe: In January and February, our students are based In Strasbourg, France and will spend eight weeks living, touring and studying in Europe. Students will take unique courses that count towards the completion of their fourth semester credits.
Semester 4 Taiwan: This 18 week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Each year we offer a variety of experiential learning trip opportunities for students to study aboard. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty lead study abroad trips are confirmed in the fall semester.
Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Nunavut and Nicaragua. In addition, eligible students have the opportunity to apply for a study abroad experiential trip to Peru.
These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.
With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.
Tourism HR Canada projects that the potential labour shortage in the industry in Canada could reach to more than 228,000 full-year jobs by 2030.
Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:
Ontario Tourism Education Corporation (OTEC)
Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.
Smart Serve Ontario
Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.
(TrainCan – (BASICS.fst®)
Qualified students have the opportunity to earn the (TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.
Wine & Spirit Education Trust (WSET)
Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.
Note: The requirements for licensure are determined by the granting body, which is independent from Humber College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Hospitality and Tourism Management, Bachelor of Commerce
Credential: Honours Degree
Length: 8 semesters
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Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.
Hospitality & Tourism Success Stories
Alumna Announced Catering Sales Manager of the Year
Mon, March 02, 2020
Alumna, Andrea Stothers, was recently recognized as the Catering Sales Manager Of The Year at the Omni Hotels and Resorts.
Alumna Wins Double Gold in IKA Culinary Olympics
Fri, February 28, 2020
Alumna, Stefanie Francavilla, competed in the IKA Culinary Olympics as part of the Junior Culinary Federation Team Canada and won double gold.
Dorchester Collection Looks to Recruit Students at Work-Integrated Learning Event
Mon, February 24, 2020
The Faculty of Business Work-Integrated Learning Centre was thrilled to welcome the talent and culture team from the Dorchester Collection.
No news at this time.
Faculty of Business News
Business Professors Share Innovative Teaching Methods at League for Innovations Conference
Thu, March 05, 2020
Business Professors, Farah Jamal Karmali and Hanadi Alnawab joined a team of colleagues to participate in the League for Innovations Conference.
Students Attend TJX Canada Home Tour
Fri, February 07, 2020
On February 6th, TJX opened its doors to students and members of the Work-Integrated Learning Centre for their Home Tour event.
The Faculty of Business Celebrates Student Success
Wed, February 05, 2020
The annual Scholarship Celebration was held at the Barrett CTI, with over 200 students, faculty, staff, and donors in attendance.
Students Receive Resume Tips From Recruitment Specialist
Mon, February 03, 2020
On January 29th, the Work-Integrated Learning (WIL) Centre hosted Saiyaf Alli, National Talent Acquisition and Sourcing Lead from Desjardins.
Saiyaf conducted a resume workshop for over 120 postgraduate students who are searching for work-integrated learning opportunities. The workshop involved a presentation on resumes with a focus on common errors to avoid. Students were engaged, asked questions and had the opportunity to meet with Saiyaf for resume reviews.
CfE Supports Nutrition Students with their Entrepreneurial Ventures
Fri, January 31, 2020
Students from the Nutrition Entrepreneurship class were visited by the Centre for Entrepreneurship (CfE).
The visit helped the students learn more about starting their own business as well as the support that is offered to those who are looking at starting a business. They also learned about brainstorming ideas, how to determine if an idea is feasible and how to create a business plan.
Work-Integrated Learning Centre Participates in BMO Open House
Wed, January 29, 2020
On January 24th, Bank of Montreal (BMO) held its inaugural BMO Open House Event at their corporate head office in Toronto.
No news at this time.
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