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Hospitality - Hotel and Restaurant Operations Management

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Program Code: HH211 Credential: Diploma Program Length: 4 semesters Winter 2022 delivery can be view on Current Student Resources
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Program Overview

Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.

Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts.

  • enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
  • embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
  • gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
  • learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.

  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.

Industry partners who often provide work placements include:

  • Cactus Club Cafe Restaurants
  • Fairmont Hotels
  • Four Seasons Hotels
  • Hilton Hotels
  • Hyatt Hotels
  • Intercontinental Hotels Group
  • Marriott Hotels
  • Oliver & Bonacini Restaurants
  • RECIPE Unlimited Brands of Restaurants
  • Schlegel Villages
  • Service Inspired Restaurants - Sir Corp
  • Shangri-La Hotels
  • JOEY Restaurants

Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.

Take a 360 Degree Tour of Our Wine & Mixology Lab

For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.

Humber College’s Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.

Thank You!

We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.

Courtyard Marriott

Fab Restaurant

Four Seasons - Toronto

Scaddabush

Canyon Creek

Reds Wine Tavern

SIR Corp

Deerhurst Resort

Jack Astors Bar and Grill

Hamilton Golf & Country Club

Man speaking in a microphone to an audience

Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.

Humber Hospitality Management - Hotel Restaurant video

Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.

Restaurants Show Canada

Watch the video to learn more about the involvement of our students within Restaurants Show Canada

Hospitality Students Promote Pan Am Games video

Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.

Study Abroad

Semester 4 Taiwan: This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the Fall semester.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.

Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:

  • conference and event manager
  • director of food and beverage
  • director of human resources
  • director of sales and marketing
  • hotel general manager
  • operations manager
  • quality standards specialist
  • restaurant manager
  • revenue manager

Professional Accreditations & Recognition

Ontario Tourism Education Corporation (OTEC)

Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.

Smart Serve Ontario

Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.

TrainCan – (BASICS.fst®)

Qualified students have the opportunity to earn the TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Related Programs

woman smiling

Hospitality and Tourism Management, Bachelor of Commerce

Credential: Honours Degree
Length: 8 semesters

Program Availability

Start dates between Sept 2021 - Aug 2022
START DATE LOCATION STATUS
January 2022 North Open
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Open
January 2023 North Open
Start dates between Sept 2021 - Aug 2022
START DATE LOCATION STATUS
January 2022 North Closed
Start dates between Sept 2022 - Aug 2023
START DATE LOCATION STATUS
September 2022 North Open
January 2023 North Opening Soon

Hospitality - Hotel and Restaurant Operations Management Program

male standing behind hotel reception desk

Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.


Culinary Arts & Baking and Pastry Arts Lab Tours

Culinary Arts & Baking and Pastry Arts Lab Tours

Humber

Tue, November 23, 2021
North

Join us for a one hour tour of Humber Faculty of Business state-of-the-art spaces, classrooms & labs.

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News Feed

Culinary Management Student Elisha Fernandes Takes Sustainability Course

Culinary Management Student Elisha Fernandes Takes Sustainability Course

Fri, October 01, 2021

Student Elisha Fernandes took a sustainability course during his fourth semester of Culinary Management and was amazed by his learnings.

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Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tourism/Travel Student Overcomes Obstacles and Gains Confidence Through Internship

Tue, June 08, 2021

My placement helped me a lot to learn and gain knowledge about the travel industry.

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Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tourism/Travel Student Rises to Challenge and Learns a Little Spanish in Internship

Tue, June 08, 2021

This placement helped me better understand my field by always looking at the positive side of things.

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Humber Professor Greets Students in 8 Different Languages

Humber Professor Greets Students in 8 Different Languages

Fri, October 01, 2021

Humber Faculty of Business professor Mike Dover started the semester by greeting his students in 8 different languages.

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Work Integrated Learning Centre Hosted Goodmans LLP

Work Integrated Learning Centre Hosted Goodmans LLP

Fri, October 01, 2021

Two representatives from Goodmans LLP delivered a virtual presentation titled, “A Day in the Life at Goodmans”.

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Fall 2021 Virtual Career Fair

Fall 2021 Virtual Career Fair

Fri, October 01, 2021

The Faculty of Business Work Integrated Learning Centre is hosting a Virtual Career Fair for industry professionals and students.

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News Feed

Hospitality – Hotel & Restaurant Operations Management Students Solve Industry Challenges

Hospitality – Hotel & Restaurant Operations Management Students Solve Industry Challenges

Mon, June 07, 2021

As the hospitality industry has been one of the hardest-hit sectors during the pandemic, operators have had to pivot to address challenges in the new era.

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HTOM and HROM Alumni Event a Huge Success

HTOM and HROM Alumni Event a Huge Success

Thu, April 01, 2021

The highly attended and much anticipated annual Hospitality and Tourism Operations Management and Hospitality - Hotel and Restaurant Operations Management alumni event was held on March 3rd.

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Hospitality Alumnus Wins Gold in Best of Cochrane

Hospitality Alumnus Wins Gold in Best of Cochrane

Mon, October 26, 2020

Hospitality alumnus Palwinder Singh was awarded Best Volunteer by the Cochrane Eagle's Best of Cochrane awards.

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Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Professional Industry Standards

Upon acceptance into the program, you must follow professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant and beverage lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses.

It is mandatory to wear a Humber-issued restaurant and beverage uniform in practical lab classes in this program. Admittance to these classes is not permitted if you are not in uniform. The cost for the uniform has been added to your first semester tuition fees. In order for the uniform to be available for the first day of class, students must submit their size requirements via an online order form. 

Uniform Order Form

Computer Skills

Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are an important asset in successfully completing the program.

Fees

The 2021-2022 fee for two semesters was:

  • domestic: $4,009.15
  • international: $16,414.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$450 - textbooks and support material (per semester); nominal fees to cover costs of industry field trips and required industry certifications (varying by semester).

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

WITHIN HUMBER

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of two semesters of full-time study. 

Admission will be based on availability in the program.

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of three semesters of full-time study. Successful graduates must also possess;

  • Grade 12 C or U level Math
  • Grade 11 or 12 C or U level Biology

Admission will be based on availability in the program.

TO A PARTNER INSTITUTION

Bachelor of International Tourism and Hotel Management (Gold Coast, Nathan and online)

Applicants from Humber College who meet the requirements will be eligible for admission to Griffith University (Nathan and Gold Coast) with full block transfer credit, provided all other entrance criteria are met and space remains available in the related program of study.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

Please contact the institution for detailed admission requirements.

BA (Hons) International Hospitality Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

BA (Hons) International Tourism Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

Bachelor of Applied Management

Graduates of any two-year diploma program at Humber Institute of Technology & Advanced Learning, who have attained a cumulative grade point average of 70% or greater will be eligible to enter year three of the four-year Bachelor of Applied Management (BAM) at the University of New Brunswick, Saint John. 

Depending on the diploma program, students may be exempted from study in certain courses and therefore, requested to take alternate courses offered by the Faculty of Business. 

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

For more information please contact: admissions@unb.ca.

BBA Sport Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

If you still have questions, reach out to the transfer admissions team at info@davenport.edu or 1.800.686.1600

Honours Bachelor of Commerce - Business Management

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Commerce – Business Management with entry into Semester 5, Year 3 of the program.

Admissions:

Unless otherwise specified, all applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%). 

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Honours Bachelor of Interdisciplinary Studies

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Interdisciplinary Studies with entry into Semester 4, Year 2 of the program.    

Admissions:

All applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%).

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Law LLB

Humber students who have successfully completed a Diploma or Advanced Diploma in any field at Humber College and meet the requirements, will be considered for admission into the University of Gloucestershire's Bachelor of Law LLB program. 

International students should demonstrate and must provide evidence that they have attained a level of English equivalent to IELTS 6.5 overall with a minimum of 6.0 in writing. Alternative acceptable English Language qualifications can be found at: https://www.glos.ac.uk/international/

Students will be expected to attend an Academic Induction preceding entry to the program. Students admitted to the UoG program will pay the appropriate annual tuition fee rate. The definitive fees will be those published here: https://www.glos.ac.uk/international/

Students admitted to UoG from Humber will be eligible to receive the international bursary. This award, and its ruling terms and conditions, is subject to change on an annual basis. For September 2020/January 2021 entry, the applicable bursary is £3,000, and will be automatically applied against tuition for successful applicants from Humber. Please note that the bursary is only available to students who are studying full-time at the UoG on campus in the UK, and completing a full degree (not available for distance learning or master's stage students).

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact us for more information:

Shandin Rickard-Hughes
International Marketing & Student Recruitment Manager, Americas
srickardhughes@glos.ac.uk

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

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Contact Information

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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