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Hospitality - Hotel and Restaurant Operations Management

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Program Code: HH211 Credential: Diploma Program Length: 4 semesters Delivery Mode (Semester 1 Delivery Fall 2021)  : Online/In-personCurrent Students can view program delivery details at Current Student Resources  
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Program Overview

Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.

Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts.

  • Enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
  • Learn state-of-the-art software applications including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software 
  • Embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
  • Gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, and sustainability

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  1. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

  2. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

  3. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

  4. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

  5. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

  6. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.

  7. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

  8. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.

Industry partners who often provide work placements include:

  • Marriott Hotels
  • Fairmont Hotels
  • Four Seasons Hotels
  • Shangri-La Hotels
  • Hilton Hotels
  • Intercontinental Hotels Group
  • Oliver & Bonacini Restaurants
  • Service Inspired Restaurants - Sir Corp
  • Joey Restaurants
  • RECIPE Unlimited Brands of Restaurants

The Humber Advantage

State-Of-The-Art Facilities

Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.

Industry Leadership

Humber College’s Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.


Thank You!

We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.

 

Greater Toronto Hotel Association Logo

 


Internship Partners

Courtyard Marriott

Fab Restaurant

Four Seasons - Toronto

Scaddabush

Canyon Creek

Reds Wine Tavern

SIR Corp

Deerhurst Resort

Jack Astors Bar and Grill

Hamilton Golf & Country Club


Program Gallery

The Humber Experience

Man speaking in a microphone to an audience

Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.

Restaurants Show Canada

Watch the video to learn more about the involvement of our students within Restaurants Show Canada

Hospitality Students Promote Pan Am Games video

Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.


Take a 360 Degree Tour of Our Wine & Mixology Lab

For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.


Go Abroad

Study Abroad

Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this Semester 4 optional program.  This is subject to eligibility standards and an application process.

Current opportunities include:

Semester 4 Taiwan:  This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the fall semester.

Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Nunavut and Nicaragua. In addition, eligible students have the opportunity to apply for a study abroad experiential trip to Peru.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.

Tourism HR Canada projects that the potential labour shortage in the industry in Canada could reach to more than 228,000 full-year jobs by 2030.

Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:

  • hotel general managers
  • restaurant managers
  • directors of food and beverage
  • directors of sales and marketing
  • directors of human resources
  • conference and event managers

Professional Accreditations & Recognition

Ontario Tourism Education Corporation (OTEC)

Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.

Smart Serve Ontario

Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

TrainCan – (BASICS.fst®)

Qualified students have the opportunity to earn the TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Related Programs

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Hospitality and Tourism Management, Bachelor of Commerce

Credential: Honours Degree
Length: 8 semesters

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Hospitality & Tourism Programs

Program Availability

START DATE LOCATION STATUS
September 2021 North Open
January 2022 North Open
START DATE LOCATION STATUS
September 2021 North Waitlisted
January 2022 North Open

Hospitality - Hotel and Restaurant Operations Management Program

male standing behind hotel reception desk

Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program from faculty and students.


Hospitality & Tourism Success Stories

Virtual Assignment Helps Students Gain Critical Skills

Virtual Assignment Helps Students Gain Critical Skills

Mon, May 10, 2021

Second-year Recreation and Leisure Services students in Professor Sherri Branscombe's Special Event Management course planned and hosted two successful virtual events.

Read More
Recreation and Leisure Services Students Collaborate with Professionals to Solve Industry Challenges

Recreation and Leisure Services Students Collaborate with Professionals to Solve Industry Challenges

Fri, May 07, 2021

Customer Service Excellence and Quality Management students from the Recreation and Leisure Services program collaborated with industry experts to tackle current recreation sector challenges.

Read More
Tourism Management Grad Wins Baxter Student Ambassador Program

Tourism Management Grad Wins Baxter Student Ambassador Program

Fri, April 30, 2021

After a month-long competition, graduating Tourism - Travel Services Management student, Trisha Naha, was nominated as the 2021 Baxter Student Ambassador (BSA).

Read More

No news at this time.

Faculty of Business News

Faculty of Business Successful in Securing Funding for Students Completing Unpaid WIL Placements

Faculty of Business Successful in Securing Funding for Students Completing Unpaid WIL Placements

Mon, May 10, 2021

CEWIL Canada and the Canadian Government have partnered to create innovative work-integrated learning opportunities for post-secondary students.

Read More
Students Impress Clients in the ULatina Virtual Internship

Students Impress Clients in the ULatina Virtual Internship

Mon, May 10, 2021

Members of the Faculty of Business Work Integrated Learning Centre were invited to the final presentations being held by students partaking in the Universidad Latina De Costa Rica Virtual Internship.

Read More
Students Reveal Social Media Strategy Presentations in Real-World Experience with ULatina Virtual Internship

Students Reveal Social Media Strategy Presentations in Real-World Experience with ULatina Virtual Internship

Mon, May 10, 2021

Work Integrated Learning Centre faculty were invited to view the final presentations being held by business students participating in the Universidad Latina De Costa Rica Virtual Internship.

Read More

No news at this time.

Program News

HTOM and HROM Alumni Event a Huge Success

HTOM and HROM Alumni Event a Huge Success

Thu, April 01, 2021

The highly attended and much anticipated annual Hospitality and Tourism Operations Management and Hospitality - Hotel and Restaurant Operations Management alumni event was held on March 3rd.

Read More
Hospitality Alumnus Wins Gold in Best of Cochrane

Hospitality Alumnus Wins Gold in Best of Cochrane

Mon, October 26, 2020

Hospitality alumnus Palwinder Singh was awarded Best Volunteer by the Cochrane Eagle's Best of Cochrane awards.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Professional Industry Standards

Upon acceptance into the program, you must follow professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant and beverage lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses.

It is mandatory to wear a Humber-issued restaurant and beverage uniform in practical lab classes in this program. Admittance to these classes is not permitted if you are not in uniform. The cost for the uniform has been added to your first semester tuition fees. In order for the uniform to be available for the first day of class, students must submit their size requirements via an online order form. 

Uniform Order Form

Computer Skills

Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are an important asset in successfully completing the program.

Fees

The 2021-2022 fee for two semesters is:

  • domestic: $4,009.15
  • international: $16,414.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$450 - textbooks and support material (per semester); nominal fees to cover costs of industry field trips and required industry certifications (varying by semester).

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

WITHIN HUMBER

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of two semesters of full-time study. 

Admission will be based on availability in the program.

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of three semesters of full-time study. Successful graduates must also possess;

  • Grade 12 C or U level Math
  • Grade 11 or 12 C or U level Biology

Admission will be based on availability in the program.

TO A PARTNER INSTITUTION

Bachelor of International Tourism and Hotel Management (Gold Coast and Nathan)

Applicants from Humber College who meet the requirements will be eligible for admission to Griffith University (Nathan and Gold Coast) with full block transfer credit, provided all other entrance criteria are met and space remains available in the related program of study.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

Please contact the institution for detailed admission requirements.

BA (Hons) International Hospitality Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

BA (Hons) International Tourism Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

For further information, contact: admissions@rgu.ac.uk

Bachelor of Applied Management

Graduates of any two-year diploma program at Humber Institute of Technology & Advanced Learning, who have attained a cumulative grade point average of 70% or greater will be eligible to enter year three of the four-year Bachelor of Applied Management (BAM) at the University of New Brunswick, Saint John. 

Depending on the diploma program, students may be exempted from study in certain courses and therefore, requested to take alternate courses offered by the Faculty of Business. 

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

For more information please contact: admissions@unb.ca.

BBA Sport Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

If you still have questions, reach out to the transfer admissions team at info@davenport.edu or 1.800.686.1600

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution.

Honours Bachelor of Commerce - Business Management

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Commerce – Business Management with entry into Semester 5, Year 3 of the program.

Admissions:

Unless otherwise specified, all applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%). 

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Honours Bachelor of Interdisciplinary Studies

Humber and Seneca Colleges have entered into an agreement that increases student opportunities for degree completion at both institutions.  Humber graduates may transfer into Seneca’s Honours Bachelor of Interdisciplinary Studies with entry into Semester 4, Year 2 of the program.    

Admissions:

All applicants to Seneca degree programs are required to have successfully completed the related Humber program with a minimum overall Grade Point Average (GPA) of 3.0 (70%).

All applicants may apply through the Ontario College Application Service and must submit an official academic transcript for all course work completed at the postsecondary level.  The application must be received no later than the stated deadline for the given term being applied for in order to qualify for admission.

For further information, please contact:  academic.pathways@senecacollege.ca

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Law LLB

Humber students who have successfully completed a Diploma or Advanced Diploma in any field at Humber College and meet the requirements, will be considered for admission into the University of Gloucestershire's Bachelor of Law LLB program. 

International students should demonstrate and must provide evidence that they have attained a level of English equivalent to IELTS 6.5 overall with a minimum of 6.0 in writing. Alternative acceptable English Language qualifications can be found at: www.glos.ac.uk/study/international

Students will be expected to attend an Academic Induction preceding entry to the program. Students admitted to the UoG program will pay the appropriate annual tuition fee rate. The definitive fees will be those published here: http://www.glos.ac.uk/international

Students admitted to UoG from Humber will be eligible to receive the international bursary. This award, and its ruling terms and conditions, is subject to change on an annual basis. For September 2020/January 2021 entry, the applicable bursary is £3,000, and will be automatically applied against tuition for successful applicants from Humber. Please note that the bursary is only available to students who are studying full-time at the UoG on campus in the UK, and completing a full degree (not available for distance learning or master's stage students).

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact us for more information:

Shandin Rickard-Hughes
International Marketing & Student Recruitment Manager, Americas
srickardhughes@glos.ac.uk

Contact Us

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

Want More Info?

Sign-up for more info on Humber, including programs, special events and more!

Program Specific Questions

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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