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Hospitality - Hotel and Restaurant Operations Management

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Program Code: HH211
Credential: Diploma
Start Dates: January, September
Program Length: 4 semesters

Program Overview

Are you interested in a career that is rewarding, in high demand offering meaningful employment upon graduation? One that offers a great deal of flexibility and scope for movement in a thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.

Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts. You will have opportunities to:

  • enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
  • embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
  • gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
  • learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

  3. Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

  4. Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

  5. Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

  6. Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

  7. Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.

  8. Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

  9. Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.

Industry partners who often provide work placements include:

  • Cactus Club Cafe Restaurants
  • Fairmont Hotels
  • Four Seasons Hotels
  • Hilton Hotels
  • Hyatt Hotels
  • Intercontinental Hotels Group
  • Marriott Hotels
  • Oliver & Bonacini Restaurants
  • RECIPE Unlimited Brands of Restaurants
  • Schlegel Villages
  • Service Inspired Restaurants - Sir Corp
  • Shangri-La Hotels
  • JOEY Restaurants

Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.

Take a 360 Degree Tour of Our Wine & Mixology Lab

For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.

Humber College’s Longo Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.

Thank You!

We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.

Courtyard Marriott

Fab Restaurant

Four Seasons - Toronto

Scaddabush

Canyon Creek

Reds Wine Tavern

SIR Corp

Deerhurst Resort

Jack Astors Bar and Grill

Hamilton Golf & Country Club

Man speaking in a microphone to an audience

Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.

Humber Hospitality Management - Hotel Restaurant video

Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.

Restaurants Show Canada

Watch the video to learn more about the involvement of our students within Restaurants Show Canada

Hospitality Students Promote Pan Am Games video

Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.

Study Abroad

Semester 4 Taiwan: This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the Fall semester.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.

Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:

  • conference and event manager
  • director of food and beverage
  • director of human resources
  • director of sales and marketing
  • hotel general manager
  • operations manager
  • quality standards specialist
  • restaurant manager
  • revenue manager

Professional Accreditations & Recognition

Certification Opportunities

Qualified students have the opportunity to earn the following certifications as part of the program:

  • Smart Service Ontario Responsible Alcohol Beverage Service
  • TrainCan – (BASICS.fst®) Food Safety and Sanitation
  • Wine & Spirit Education Trust (WSET) Level 1

Certification in Hotel Industry Analytics (CHIA)

Qualified students have the opportunity to take the Certification Hotel Industry Analytics (from Smith Travel Research).

Additional requirements may apply.

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

Program Availability

Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
September 2023 North Open
January 2024 North Open
Start dates between Sept 2023 - Aug 2024
START DATE LOCATION STATUS
September 2023 North Waitlisted
January 2024 North Open

Hospitality - Hotel and Restaurant Operations Management Program

male standing behind hotel reception desk

Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.


Humber Students Benefit from Five Centres of Innovation (COIs)

The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.

About the COIs  

News Feed

Restaurants Canada Show Returns In-Person, Welcoming Hospitality and Tourism Management Students

Restaurants Canada Show Returns In-Person, Welcoming Hospitality and Tourism Management Students

Mon, May 15, 2023

From April 10th to 12th, the 2023 Restaurants Canada (RC) Show made a return in full force, with attendees once again able to experience the event in person.

Read More
Hospitality Students Deliver Innovative Solutions to Industry Challenges

Hospitality Students Deliver Innovative Solutions to Industry Challenges

Fri, May 12, 2023

In the wake of the pandemic's impact on the hospitality industry, operators have faced unprecedented challenges while navigating a rapid business resurgence.

Read More
Hotel and Restaurant Operations Management Students Generate Buzz for Humber Room as a Campus Dining Destination

Hotel and Restaurant Operations Management Students Generate Buzz for Humber Room as a Campus Dining Destination

Wed, April 12, 2023

Hospitality - Hotel and Restaurant Operations Management students organized a series of on-campus activations at Humber North Campus to raise awareness and promote dining at the Humber Room for lunch.

Read More
Hospitality and Tourism Students Make Meaningful Connections at Alumni Event

Hospitality and Tourism Students Make Meaningful Connections at Alumni Event

Wed, April 12, 2023

The Hospitality and Tourism Management programs hosted a dynamic and engaging alumni event, featuring nine accomplished graduates who returned to campus to share their academic and career insights.

Read More
Hands-On Hospitality: Students Get Real-World Experience on Toronto Excursion

Hands-On Hospitality: Students Get Real-World Experience on Toronto Excursion

Wed, April 12, 2023

First-semester Hospitality – Hotel and Restaurant Operations Management students embarked on a two-day excursion to downtown Toronto, immersing themselves in the hospitality industry.

Read More
Hospitality Professor Discusses Labour Shortage on CP24

Hospitality Professor Discusses Labour Shortage on CP24

Tue, March 28, 2023

Hospitality & Tourism Management Professor and Program Co-ordinator, Kristy Adams, sat down for an interview with CP24 to discuss the current labour shortage affecting the hospitality industry.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Contact Us

Admissions Questions

General Enquiries

Call 416-675-3111 or email enquiry@humber.ca. If you have already applied, be sure to check your application status on myhumber.ca.

Domestic Applicants Enquiries

Domestic applicants can book a one-on-one advising appointment with an admissions representative.

International Applicants Enquiries

Contact the International Centre for information about full-time programs (including the International Graduate School), how to apply and to follow up on your submitted application.

Program-Specific Questions

Speak to the Program Co-ordinator about the course curriculum, projects and career options.

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

Campus Information

Book a campus tour to take a closer look at what it's like to be a student at Humber.

Want More Info?

Find out more about the student experience and everything that Humber has to offer Future Students.

for more info on Humber, including programs, special events and more!

How To Become An Apprentice

Becoming an Apprentice

Find an employer willing to sponsor you as an apprentice.

Contact the Ministry of Labour, Immigration, Training and Skills Development to register as an apprentice.

Work with your employer approximately one year before attending Humber.

View Instructions 

Ontario Youth Apprenticeship Program (OYAP)

If you’re in high school – grade 11 or 12 – you can earn co-op education credits through work placements in some skilled trades.

Visit OYAP 

How to Apply

Domestic Students

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program.

To check program availability refer to the Campus/Availability listing on Humber’s program pages, search by availability, or ontariocolleges.ca.

To see where you are in the admissions process, visit the Admissions Road Map.

International Students

If you’re an international student, you can apply directly to Humber via our International Centre.

Need Advice?

Program Advising Appointments

Get help narrowing down your program options or book a one-on-one pre-enrolment advising appointment with one of our Recruitment Officers.

Transfer & Pathway Advising

Book a virtual appointment with a Student Mobility Advisor learn more about getting Transfer Credit(s) for previous post-secondary experience, Prior Learning Assessment and Recognition (PLAR), and Pathways options.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following three requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet all listed course requirements.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a credential evaluation. Note, for international High school education course by course evaluations, ICAS must be used. For international post-secondary education, a WES evaluation must be provided. In situations where you expect to apply for transfer credit, it is recommended that a course by course WES evaluation is completed.

International Academic Equivalency

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Professional Industry Standards

Upon acceptance into the program, you must follow professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant and beverage lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses.

It is mandatory to wear a Humber-issued restaurant and beverage uniform in practical lab classes in this program. Admittance to these classes is not permitted if you are not in uniform. The cost for the uniform has been added to your first semester tuition fees. In order for the uniform to be available for the first day of class, students must submit their size requirements via an online order form. 

Uniform Order Form

Computer Skills

Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are an important asset in successfully completing the program.

Equipment & Device Requirements

Fees & Financial Aid

The 2023/2024 fee for two semesters is:

  • domestic: $4,202.78
  • international: $16,803.00

Fees are subject to change.

Fees by Semester

Domestic Fees International Fees

Additional Costs

$450 - textbooks and support material (for one semester); nominal fees to cover costs of industry field trips and required industry certifications (varies by semester).

Financial Aid, Scholarships and Bursaries

Understand the costs associated with coming to Humber and explore resources available from first year to your final year on Student Fees and Financial Resources.

Scholarships

Humber Scholarships

Find out more about scholarships and bursaries that you may be eligible for, visit Student Scholarships. International students can visit International Student Scholarships.

Humber Bursaries

Bursaries are available for Certificate, Diploma and Degree programs primarily based on financial need, visit Humber Bursaries.

External Awards, Bursaries & Scholarships

Find out more information about external scholarships and bursaries, visit External Awards.

Indigenous Student Awards, Bursaries & Scholarships

Humber offers a variety of bursaries and scholarships for Indigenous students, visit Indigenous Student Awards.

Explore Opportunities through Humber Pathways

Humber Pathways include:

  • Opportunities to build on your college education and complete your diploma or degree at Humber.
  • Degree and graduate study opportunities at other institutions in Ontario, Canada and abroad.
View Pathways Into This Program  
View Transfer Out Opportunities From This Program  
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