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Hospitality - Hotel and Restaurant Operations Management

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Program Code: HH211 Credential: Diploma Program Length: 4 semesters Current Students can view program and course details at Current Student Resources  
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Program Overview

Are you interested in a career that can take you around the world, offering a fast-paced and thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.

Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts.

  • Enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
  • Learn state-of-the-art software applications including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software 
  • Embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
  • Gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, and sustainability

Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.

Courses Program Standards

Upon successful completion of the program, a graduate will:

  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.

  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.

  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.

  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.

  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.

  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.

  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.


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Work Placement

In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.

Industry partners who often provide work placements include:

  • Marriott Hotels
  • Fairmont Hotels
  • Four Seasons Hotels
  • Shangri-La Hotels
  • Hilton Hotels
  • Intercontinental Hotels Group
  • Oliver & Bonacini Restaurants
  • Service Inspired Restaurants - Sir Corp
  • Joey Restaurants
  • RECIPE Unlimited Brands of Restaurants

The Humber Advantage

State-Of-The-Art Facilities

Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.

Industry Leadership

Humber College’s Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.


Thank You!

We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.

 

Greater Toronto Hotel Association Logo

 

Woodbine Logo

 


Internship Partners

Courtyard Marriott

Fab Restaurant

Four Seasons - Toronto

Scaddabush

Canyon Creek

Reds Wine Tavern

SIR Corp

Deerhurst Resort

Jack Astors Bar and Grill

Hamilton Golf & Country Club


Program Gallery

The Humber Experience

Man speaking in a microphone to an audience

Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.

Restaurants Show Canada

Watch the video to learn more about the involvement of our students within Restaurants Show Canada

Hospitality Students Promote Pan Am Games video

Watch the video to find out how Hospitality students help promote the Pan Am Games in Toronto.


Take a 360 Degree Tour of Our Wine & Mixology Lab

For mobile and tablet users, open the video in the YouTube app. For optimal viewing experience use Firefox or Chrome. Currently Safari does not support 360 videos.


Go Abroad

Study Abroad

Qualified students in this program may have a unique opportunity to complete their fourth semester living abroad in Taiwan. Students are enrolled with Humber and pay an additional program fee for this Semester 4 optional program.  This is subject to eligibility standards and an application process.

Current opportunities include:

Semester 4 Taiwan:  This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.

Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the fall semester.

Qualified students in this program may also apply to a study abroad service learning trip to contribute to a global community. Past service learning trips were to Nunavut and Nicaragua. In addition, eligible students have the opportunity to apply for a study abroad experiential trip to Peru.

These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.

Your Career

With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.

Tourism HR Canada projects that the potential labour shortage in the industry in Canada could reach to more than 228,000 full-year jobs by 2030.

Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:

  • hotel general managers
  • restaurant managers
  • directors of food and beverage
  • directors of sales and marketing
  • directors of human resources
  • conference and event managers

Professional Accreditations & Recognition

Ontario Tourism Education Corporation (OTEC)

Qualified students have the opportunity to earn the Ontario Tourism Education Corporation (OTEC) Service Excellence Certificate.

Smart Serve Ontario

Qualified students have the opportunity to earn the Smart Serve Ontario Responsible Alcohol Beverage Service training and certification.

(TrainCan – (BASICS.fst®)

Qualified students have the opportunity to earn the (TrainCan – (BASICS.fst®) Food Safety and Sanitation certification.

Wine & Spirit Education Trust (WSET)

Qualified students have the opportunity to earn the Wine & Spirit Education Trust (WSET) Level 1 Certification.

Related Programs

woman smiling

Hospitality and Tourism Management, Bachelor of Commerce

Credential: Honours Degree
Length: 8 semesters

Program Availability

START DATE LOCATION STATUS INTERNATIONAL STATUS
January 2021 North Open Waitlisted
September 2021 North Open Open
January 2022 North Open Open

Hospitality - Hotel and Restaurant Operations Management Program

male standing behind hotel reception desk

Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program from faculty and students.


Hospitality & Tourism Success Stories

No Meal Wasted: Humber's Daily Culinary Creations Donated to Food Banks and Shelters

No Meal Wasted: Humber's Daily Culinary Creations Donated to Food Banks and Shelters

Wed, September 30, 2020

Chef Keith Hoare and his colleagues have created and delivered thousands of pounds in meals to shelters and food banks around Etobicoke.

Read More
Humber and Urban Harvest Help Manage Food Waste With Online Preservation Series

Humber and Urban Harvest Help Manage Food Waste With Online Preservation Series

Tue, September 29, 2020

Chef Shonah Chalmers is working with Urban Harvest Toronto to deliver a six-session series of live videos to interested Rexdale community members.

Read More
Alumni Spearheads Vertical Farming Initiative in UAE

Alumni Spearheads Vertical Farming Initiative in UAE

Tue, August 25, 2020

Culinary Management alumni, Aphisith (Joe) Phongsavanh is helping reduce food waste by growing vegetables in pods in Dubai.

Read More

No news at this time.

Faculty of Business Events

Fall 2020 Virtual Career Fair

Fall 2020 Virtual Career Fair

Humber

Tue, November 10, 2020
Online

The Faculty of Business Work Integrated Learning Centre is hosting a Virtual Career Fair for industry professionals and students.

Look for invitation and registration information coming soon.

Check out the footage from last years’ event here.

Read More

Faculty of Business News

Students Take Their Mock Interview Experience to the Next Level

Students Take Their Mock Interview Experience to the Next Level

Wed, September 30, 2020

Students were joined by InStage VR, a virtual reality platform that provides an interactive format to develop interviewing skills.

Read More
Guest Speaker Shares Expertise on How to Seek Employers on LinkedIn

Guest Speaker Shares Expertise on How to Seek Employers on LinkedIn

Wed, September 30, 2020

The WIL Centre welcomed Zak Quintanilla, from Novatech who provided examples of unique visual content he created on LinkedIn to intrigue employers.

Read More
Students Learn How to Brand Themselves for Career Opportunities

Students Learn How to Brand Themselves for Career Opportunities

Wed, September 30, 2020

Rigel Jones, Mindset and Action Coach, as well as Co-founder of Kaibigan Connection was invited by the WIL Center to host a live session.

Read More

No news at this time.

Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.

On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.

Admission Requirements

Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.

Admission selection is based on the following 3 requirements:

  • Academic

    To be eligible for admission, you must possess the following:

    • Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
      • Grade 12 English (ENG4C or ENG4U or equivalent)
      • Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above

    or

    or

    Mature Applicants

    Diplomas and Certificates

    An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.

    Degrees

    An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.

    College Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

    University Transfer Applicants

    Diplomas and Certificates

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.

    Degrees

    An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.

  • English Language Proficiency

    All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

  • International Credit Evaluation

    Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.

INTERNATIONAL ACADEMIC EQUIVALENCY

Admission equivalencies for Humber depend on your country of study. Please enter your location or choose detect my location to see the requirements for your country below.

Post-Admission Requirements

Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).

Professional Industry Standards

Upon acceptance into the program, you must follow professional industry standards for decorum, uniform, hygiene and personal presentation. The restaurant and beverage lab courses have strict uniform and attendance standards and policies, which are mandatory for successful completion of these key courses.

It is mandatory to wear a Humber-issued restaurant and beverage uniform in practical lab classes in this program. Admittance to these classes is not permitted if you are not in uniform. The cost for the uniform has been added to your first semester tuition fees. In order for the uniform to be available for the first day of class, students must submit their size requirements via an online order form. 

Uniform Order Form

Computer Skills

Computer skills, specifically proficiency in Microsoft Word, Excel and PowerPoint are an important asset in successfully completing the program.

Fees

The 2020-2021 fee for two semesters was:

  • domestic: $4,129.65
  • international: $15,874.00

Fees are subject to change.

Scholarships

Humber offers a variety of scholarships each year.

Learn more

Fees by Semester

Domestic Fees International Fees

Additional Costs

$450 - textbooks and support material (per semester); nominal fees to cover costs of industry field trips and required industry certifications (varying by semester).

Pathways

Pathways are academic routes that students can take to move from one credential to another.

PATHWAYS OUT TO ANOTHER PROGRAM:

WITHIN HUMBER

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of two semesters of full-time study. 

Admission will be based on availability in the program.

View Diploma 

Graduates of a two-year Hospitality-Hotel and Restaurant Operations Management diploma with an overall grade point average (GPA) of 60 per cent or more may be considered for admission. Graduates may then complete the second diploma with the equivalent of three semesters of full-time study. Successful graduates must also possess;

  • Grade 12 C or U level Math
  • Grade 11 or 12 C or U level Biology

Admission will be based on availability in the program.

TO A PARTNER INSTITUTION

Bachelor of International Tourism and Hotel Management (Gold Coast and Nathan)

Applicants from Humber College who meet the requirements will be eligible for admission to Griffith University (Nathan and Gold Coast) with full block transfer credit, provided all other entrance criteria are met and space remains available in the related program of study.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

BBA Sport Management

Students who complete a 2 year diploma at Humber will be granted 60 credit hours toward the completion of a bachelor degree program at Davenport University. You will need to complete a minimum of 60 credit hours (approximately two years of full-time attendance) to meet residency and program requirements and to complete your bachelor degree program. Students must complete a minimum total of 120 semester credit hours to earn a bachelor degree. The total credit hours will include the completed 2 year diploma classes plus any courses completed through Davenport University.

Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

BA (Hons) International Hospitality Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

For further information, contact: admissions@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

BA (Hons) International Tourism Management (Taught Route)

Humber and Robert Gordon University (RGU) have entered into an agreement where graduates of Humber's Hospitality-Hotel and Restaurant Operations Management Diploma program may receive advanced entry into Year 3 of RGU's BA (Hons) International Hospitality Management or BA (Hons) International Tourism Management.

Applicants must:

  • have completed Humber's Hospitality-Hotel and Restaurant Operations Management program with a total of 60 credits
  • have acheived a Grade Point Average of 3.0 or above
  • submit a suitable reference from a Humber faculty member
  • provide satisfactory evidence that the applicant meets the general English language requirements of the University (where the applicant's first language is not English)
  • have the requisite visa to enter the United Kingdom for study purposes

Application process:

Students should apply on the website: www.rgu.ac.uk/apply.

For further information, contact: admissions@rgu.ac.uk

Admission to the academic programs listed is at the sole discretion of the partner postsecondary institution. Please contact the institution for detailed admission requirements.

Bachelor of Applied Management

Graduates of any two-year diploma program at Humber Institute of Technology & Advanced Learning, who have attained a cumulative grade point average of 70% or greater will be eligible to enter year three of the four-year Bachelor of Applied Management (BAM) at the University of New Brunswick, Saint John. 

Depending on the diploma program, students may be exempted from study in certain courses and therefore, requested to take alternate courses offered by the Faculty of Business. 

For more information please contact: admissions@unb.ca.

Please note:  Admission to the academic programs listed is at the sole discretion of the partner post-secondary institution. Please contact the institution for detailed admission requirements.

Contact Us

Program Specific Questions

Kristy Adams, program co-ordinator
416.675.6622 ext. 4668
kristy.adams@humber.ca

Admissions Questions

Domestic Students  

Phone: 416-675-5000
Email: enquiry@humber.ca

International Students  

Contact the International Centre

How to Apply

Applications to Humber are made through ontariocolleges.ca. Be sure to submit your application by the equal consideration deadline of February 1. You may apply after February 1, however, post-February 1 applications will be considered on a first-come, first-served basis depending on the availability of the space in the program. To check program availability refer to the Campus/Availability listing on Humber's program pages or ontariocolleges.ca.

Admissions Road Map

Apply through Ontario Colleges

INTERNATIONAL STUDENTS

If you’re an international student, you can apply directly to Humber via our International Centre.

Apply through the International Centre

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