Hospitality - Hotel and Restaurant Operations Management
Program Overview
Are you interested in a career that is rewarding, in high demand offering meaningful employment upon graduation? One that offers a great deal of flexibility and scope for movement in a thrilling environment where you can share your passion for people and incredible service? Then the hospitality industry is for you.
Humber’s Hospitality - Hotel and Restaurant Operations Management diploma program is a leader in hospitality management training. You will develop your business management skills via hands-on learning, theoretical classes and practical labs led by industry experts. You will have opportunities to:
- enhance your resumé with industry certifications such as service excellence, food safety, responsible alcohol beverage service, and wine and beer knowledge
- embark on a 12-week industry placement providing you with on-the-job experience and industry contacts
- gain valuable instruction and guidance from faculty with extensive industry experience in concepts such as marketing and sales, leadership management, finance, and sustainability
- learn leading technologies used by notable global brands including Silverware, the leading restaurant point-of-sale system and Opera, the premier hotel management system software
Note: For students starting in September or January, there is a scheduled one semester break between second and third semester.
Upon successful completion of the program, a graduate will:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Work Placement
In fourth semester, students participate in a work placement with a hospitality organization. Our internship co-ordinator provides direction and assistance for each student in securing a placement.
Industry partners who often provide work placements include:
- Cactus Club Cafe Restaurants
- Fairmont Hotels
- Four Seasons Hotels
- Hilton Hotels
- Hyatt Hotels
- Intercontinental Hotels Group
- Marriott Hotels
- Oliver & Bonacini Restaurants
- RECIPE Unlimited Brands of Restaurants
- Schlegel Villages
- Service Inspired Restaurants - Sir Corp
- Shangri-La Hotels
- JOEY Restaurants
The Humber Advantage
Humber is the home of the Canadian Centre of Culinary Arts & Science, Canada’s leading centre of excellence in culinary education, apprenticeship training and culinary research and development.
Take a 360 Degree Tour of Our Wine & Mixology Lab
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Humber College’s Longo Faculty of Business, in partnership with the Greater Toronto Hotel Association (GTHA), launched the Hotel Management Leadership Program. The part-time program helps address a significant gap in the hospitality industry labour market. Specifically, it trains management-level employees to become senior leaders in the hotel industry.
Thank You!
We are grateful to our corporate donors for their generous support of the Hospitality - Hotel and Restaurant Operations Management program.
The Humber Experience
Watch the video of Hospitality - Hotel and Restaurant Management alumni speak about their experience at Humber and give career advice to current students.
Watch the video to hear about the Hospitality - Hotel and Restaurant Operations Management program from faculty and students.
Study Abroad
Semester 4 Taiwan: This 18-week program from the end of February through the end of June offers our students the opportunity to embrace the local culture, customs and language of Taiwan and our partner institution National Kaohsiung University of Hospitality and Tourism.
Each year we offer a variety of experiential learning trip opportunities for students to study abroad. Our annual short duration experiential trips in May are approximately two weeks in length. These faculty led study abroad trips are confirmed in the Fall semester.
These trips vary each year and are subject to availability, participation and eligibility requirements. Additional fees apply.
Your Career
With over 9,000 hotels and 97,000 restaurants operating in Canada alone, the possibilities are endless for a career in the hospitality industry.
Hotels, restaurants, resorts, casinos, cruiseships, convention centres, attractions and catering companies in Canada and around the world hire our graduates in positions such as:
- conference and event manager
- director of food and beverage
- director of human resources
- director of sales and marketing
- hotel general manager
- operations manager
- quality standards specialist
- restaurant manager
- revenue manager
Professional Accreditations & Recognition
Certification Opportunities
Qualified students have the opportunity to earn the following certifications as part of the program:
- Smart Service Ontario Responsible Alcohol Beverage Service
- TrainCan – (BASICS.fst®) Food Safety and Sanitation
- Wine & Spirit Education Trust (WSET) Level 1
Certification in Hotel Industry Analytics (CHIA)
Qualified students have the opportunity to take the Certification Hotel Industry Analytics (from Smith Travel Research).
Additional requirements may apply.
Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.
Hospitality - Hotel and Restaurant Operations Management Program
Watch the video to learn more about the Hospitality - Hotel and Restaurant Operations Management Diploma program.
Humber Students Benefit from Five Centres of Innovation (COIs)
The Humber Centres of Innovation Network demonstrates our strong commitment to providing an experiential learning environment for students. Students and faculty work with industry partners on real-world challenges to prepare them to become the innovative and strategic problem-solvers of tomorrow. Come to Humber and experience interdisciplinary learning across five COIs.
About the COIsNews Feed
Restaurants Canada Show Returns In-Person, Welcoming Hospitality and Tourism Management Students
Mon, May 15, 2023
From April 10th to 12th, the 2023 Restaurants Canada (RC) Show made a return in full force, with attendees once again able to experience the event in person.
Hospitality Students Deliver Innovative Solutions to Industry Challenges
Fri, May 12, 2023
In the wake of the pandemic's impact on the hospitality industry, operators have faced unprecedented challenges while navigating a rapid business resurgence.
Hotel and Restaurant Operations Management Students Generate Buzz for Humber Room as a Campus Dining Destination
Wed, April 12, 2023
Hospitality - Hotel and Restaurant Operations Management students organized a series of on-campus activations at Humber North Campus to raise awareness and promote dining at the Humber Room for lunch.
Hospitality and Tourism Students Make Meaningful Connections at Alumni Event
Wed, April 12, 2023
The Hospitality and Tourism Management programs hosted a dynamic and engaging alumni event, featuring nine accomplished graduates who returned to campus to share their academic and career insights.
Hands-On Hospitality: Students Get Real-World Experience on Toronto Excursion
Wed, April 12, 2023
First-semester Hospitality – Hotel and Restaurant Operations Management students embarked on a two-day excursion to downtown Toronto, immersing themselves in the hospitality industry.
Hospitality Professor Discusses Labour Shortage on CP24
Tue, March 28, 2023
Hospitality & Tourism Management Professor and Program Co-ordinator, Kristy Adams, sat down for an interview with CP24 to discuss the current labour shortage affecting the hospitality industry.
No news at this time.
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On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.
