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Insurance Broker Commercial Account ManagementNEW

Certificate of Accomplishment | CE0086

Program Description:
Take your career to the next level and become a Commercial Account Manager in just 3 months.

The Insurance Broker Commercial Account Management certificate is an online micro-credential designed for working professionals to quickly gain the skills required to take advantage of the prevailing talent shortage within the insurance industry.

This micro-credential is tailored for individuals who aspire to pursue a career as a commercial broker in the property and casualty industry or are a personal lines broker looking to make a jump into commercial lines. The curriculum enables participants to learn commercial lines and equips them with the foundational skills needed to take up the role of a Commercial Lines Account Manager. 

Learners that pursue the program will receive: 
•    RIBO Level 1 License 
•    Applied Systems Training (EPIC, Applied Rating, and Policy Works) 
•    Commercial Sales and Account Management training
•    Commercial technical knowledge training
•    Professional writing and communication training 
•    A micro credential from Humber College as a Commercial Account Manager
•    Mentorship from a commercial technical professional


Humber College is proud to partner with the IBAO (Insurance Brokers Association of Ontario) in the design, development, delivery, and mentorship of the Insurance Broker Commercial Account Management certificate.   The program is also proud to partner with Applied Systems to conduct the Insurance Technology course of the program. 

OSAP:  You may qualify for OSAP as the program is a micro-credential. 

  • Select and complete the micro-credential OSAP application. You can only be funded for one course at a time through OSAP.
  • The deadline to apply for OSAP is the last day of your micro-credential course.
  • Enrol in and pay for the micro-credential course you wish to take (if you have not already done so). Please note that funding is sent directly to the learner by the National Student Loans Centre for Micro-Credentials. Payment for the course must be made at the time of registration.
  • Once the course has started, we will confirm your enrolment and OSAP funds will be released to your bank account.
  • If you have any questions, please contact at or call 416-675-3111 option 4. (Monday to Friday 8:30am to 4:30pm excluding holidays).
  • If you have questions about repayment, please contact the National Student Loans Service Centre for OSAP Micro-credentials program at 1-888-869-2896.


The Learner Experience

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Who is teaching this program?

Learners can expect to be taught by industry leaders and professionals who work for best in-class brokerages in the commercial space of insurance. You can expect an interactive and engaged teaching and learning experience.

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What is the online learning experience like?

This program is flexible allowing learners to work during the day and pursue the program in the evenings as all courses will be delivered online.

The program is delivered in a combination of self-paced and live instruction.

Humber online courses are designed using a common set of design principles: simplicity, usability, and accessibility. Learners can also access support and tools to help them succeed in their online studies.

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Who is the ideal learner?

Individuals that are:

  • New to the industry and are looking to start an exciting career in insurance.
  • Individuals that are currently working in the insurance industry and aspire to be a commercial account manager or producer in an independent brokerage.
  • Personal lines producers looking to make the transition to the commercial space of insurance.
  • Industry professionals looking at increasing their knowledge and skills as a commercial account manager.
  • Insurance professionals looking at transitioning into commercial lines.

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Is there a mentorship in the program?

  • As a part of the course structure, each student will be paired with a dedicated mentor who will guide and support them throughout the journey.
  • Mentor assignments will be made in advance to ensure sufficient time for building a strong relationship.
  • Students not currently associated with brokerage will be paired with a local broker.
  • Students already employed by a brokerage, will be paired with a mentor from within their organization.
  • The mentor-student collaboration plays a pivotal role in bridging the gap between theoretical concepts learned in class and their practical application as a Commercial Lines Account Manager.



Faculty Highlights

Dorothy Renzi

Dorothy Renzi is a seasoned professional, serving as a Client Manager in Commercial Lines at Jones Deslaurier. Here she manages and develops a diverse portfolio of commercial insurance clients, providing them with tailored solutions by leveraging her expertise in risk management. Also, she is the President of the Young Brokers Council at IBAO where she demonstrates leadership and commitment to the industry.

Dorothy holds the Canadian Accredited Insurance Broker designation, Level 2 Unrestricted RIBO license and is a CIP candidate. She is passionate about education, learning new skills, exploring new challenges and collaborating with others in the field. In addition to her corporate role, she is an instructor at Humber College in the Commercial Account Management program. She enjoys sharing her knowledge and experience with the next generation of insurance professionals, helping them develop the skills and competencies they need to succeed in the industry. Beyond the professional realm, Dorothy is a mother to 3 boys who play hockey so you can often find her in a rink.

Jurenda Landry

Jurenda has accumulated over a decade of experience in the insurance industry. She initially began her career at a prominent Toronto law firm, where she effectively managed accident benefit claims. In 2015, she made a transition into the broker world. Currently, Jurenda plays a crucial role in supporting the development and growth of the Realty and Renewables team at Gallagher.

Additionally, she serves as an instructor at the Insurance Brokers Association of Ontario, teaching CAIB 3.

Jurenda's extensive background in various facets of the insurance industry has provided her with a comprehensive understanding of diverse sectors and industries. Her unwavering passion for the field motivates her to stay abreast of industry trends. She has a true passion for the industry and loves to support and encourage individuals entering or wanting to expand their knowledge within the insurance industry.

Lea Ferreira

Lea Ferreira is a seasoned insurance professional with a passion for adult education. As the Training Specialist at HUB International Ontario Limited, Lea specializes in Broker Onboarding for Ontario and Atlantic employees. Joining the Insurance Industry as a Personal Insurance broker, her favourite part of the role was connecting with clients and assisting them in making educated insurance decisions. As she developed her brokering skills, Lea pivoted to helping others with difficult client conversations, sparking her passion for broker education and redesigning onboarding programs to prepare the next generation of licensed professionals.

Lea enjoys sharing her knowledge and experience with others and finding ways to help them grow their career within the industry. With a background in psychology and alternative dispute resolution, she is always looking for new challenges to keep herself busy. Beyond the insurance world, you can find Lea and her bernadoodle, Sylas, spending quality time outdoors.

Rob Fletcher

Rob Fletcher is the Manager of Operational Excellence with BrokerLink’s National Commercial Insurance team. Here he manages projects and initiatives focused on employee development and one of Rob’s main responsibilities is managing BrokerLink’s Commercial Broker Trainee Program. This program provides opportunities to new Insurance Management Program graduates, including on-the-job and classroom skill development, industry exposure, networking opportunities, career exploration, and more.

Rob holds a diploma from the Business Insurance program at Algonquin College in Ottawa and a CIP designation.

As a passionate educator and mentor, Rob has been inspiring the next generation of insurance professionals at Humber College. He serves as an instructor in the Insurance Broker Commercial Account Management Program.

Rob enjoys spending time with his family, reading and running outside of class and work.

Steve Muto

Steven Muto is the Commercial Insurance Manager for BrokerLink’s Independent Business Unit in Southern Ontario. Here he implements and monitors insurance objectives with respect to growth, retention, accounts receivable, and quality of the books of business. He is also highly involved in the Commercial Broker Trainee Program which provides opportunities to new Insurance Management Program graduates. These opportunities include skill development, industry exposure, networking opportunities, career exploration and more.

Steven holds his Bachelor of Science from the University of Toronto, along with both his CIP and FCIP designations. As a committed educator, Steven has been inspiring the next generation of insurance professionals at Humber College where he serves as an instructor in the Insurance Broker Commercial Account Management Program. Beyond academia, Steven enjoys his free time with his family and friends and is a devoted Toronto sports fan.

Suzanne Pountney

Suzanne grew up in London Ontario and is a proud Western University graduate. While in school, she began part-time work at an insurance office which became her full-time career.

Suzanne has been involved with the Insurance Brokers Association of Ontario (IBAO), her local Affiliate, and other industry organizations. She served on the London Affiliate board for twelve years, including three terms as President. Her proudest moments were winning the IBAO’s Affiliate Achievement award in 2012 and being part of the team that won in 2017.

Suzanne obtained her CIP designation and diploma in Teaching Techniques from the Insurance Institute of Canada (IIC). She continued as an instructor with the Southwestern Ontario Chapter and taught the Principles and Practice of Insurance and Insurance on Property courses.

Over the past seven years, she has worked as the Commercial Lines Manager with Ontario West Insurance Brokers in London. With their support, she currently sits as the Ontario director on the Insurance Brokers Association of Canada Board and the Southwestern Ontario Director and President of the IBAO board.

Suzanne is passionate about the insurance industry and shares that passion through educating and mentoring the next generation.

Discount & Advanced Standing

Do you have your RIBO? If you do you will qualify for 20% discount.

Looking to send several employees to the program? If so, you may qualify for a discount.

Are you a small business in Ontario? You may qualify for the Canada-Ontario Job Grant where ½ to 1/6 of the training costs will be covered by the Ontario Government. Click here for more details: Canada-Ontario Job Grant (

CAM Open House

The next CAM Open House will take place on April 18, 2024, at 12:00 p.m. EST. For any questions please contact John McNeil.


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I wanted to enhance my career by taking steps to transition from Personal Lines to Commercial Lines and feel more confident to make that leap after taking this program. The CAM program has allowed me to participate online in the convenience of my own home and according to my availability.
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– Jenny K.
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Humber has provided me with a clear and supportive path toward success, making my journey in the insurance industry seamless. While I acknowledge that there is still much for me to learn, I have found comfort in the inclusive network within both the insurance industry and Humber.
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– Michelle G.
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Taking this program allowed me to understand how to accelerate my career and learn about the dynamics of the commercial landscape from the perspective of professionals in the industry.
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– Nicholas D.
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Contact Us

Humber Continuous Professional Learning Business
416.675.6622 ext. 4174
416.675.6622 ext. 4554

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