Lodging Operations Management

Course Code: TOUR 3540

Academic Year: 2018-2019

The intent of this course is to explore and analyze the operating and management principles and practices of lodging management. The functionality, interrelationships and management of various divisions/departments of lodging operations and their respective roles and functional components are examined, including general management, front office/housekeeping and engineering divisions, reservations, revenue management, accounting and finance and risk management. Students will also focus on the performance of lodging enterprises and the means of measuring performance. Students will apply accounting and financial management skills and knowledge learned in previous courses to the operation and management of a lodging facility. Students will also be introduced to the theories of revenue management, pricing, room inventory, revenue cycles and forecasting. Students will also examine the market variables influencing the structure of the lodging industry both globally and in Canada.