Customer Relationship Management

Course Code: MKTG 4500

Academic Year: 2018-2019

In this course, students examine integrated marketing communication in an international context, with an emphasis placed on direct marketing. The power of direct marketing and its role, advantages and limitations in an international marketing program are covered. The concepts of database management and customer relationship management (CRM) are stressed since direct marketing is increasingly tied to recognizing the value and benefits of knowing individual customers and building long-term relationships with them. The implications of CRM in an international setting are discussed. Telemarketing is also covered.