Health Services Organization and Management

Course Code: HCM 4501

Academic Year: 2018-2019

This course introduces students to the study and practical applications of organizational behavior and theory in healthcare. Organizational behavior is focused on understanding the performance, effectiveness, and satisfaction of people and teams in organizations. Organizational behavior topics covered in this course include communication, management, and leadership, reward systems, sources and distribution of power and authority, and conflict management and negotiations. Organizational theory focuses on the environmental and contextual factors that affect how organizations are structured and how they perform. Organizational theory topics covered in the course include the types and settings of health care, structural designs for health service organizations, mergers and acquisitions, environmental factors that influence structural design, and measuring and benchmarking the performance of health services organizations.