Review the key concepts, fundamental skills and proven strategies that contribute to quality customer service in business organizations. You will acquire a thorough understanding of the challenges and opportunities associated with customer service and the process involved in creating customer satisfaction and loyalty. You will develop winning attitudes and behaviours that will translate into success in customer service.
This course is offered through any of the following sections:
| SECTION: 50 (Spring 2012) | SESSION | TIME | DAY | FREQUENCY | LOCATION |
| May 8 - Jun 26 (45 hours) Registration Deadline: May 10, 2012 PRICE: $331.20 |
Class | 6:30 - 9:30 pm | Tuesday | Weekly | North |
| Class | 6:30 - 9:30 pm | Thursday | Weekly | North |