Customer service can determine the success of a company. You will study the market and will focus on the corresponding nature of service experiences as it relates to both the external and internal customer. You will be given the opportunity to apply interactive customer service skills required to achieve a high level of interactive customer service in a practical setting.
This course is offered through any of the following sections:
| SECTION: 33 (Spring 2012) | SESSION | TIME | DAY | FREQUENCY | LOCATION |
| May 11 - Aug 17 (45 hours) Registration Deadline: May 18, 2012 PRICE: $331.20 |
Internet | Weekly | Web |